Freelancer profile translated to English.

Description

As an experienced Service Delivery Manager, I bring over 10 years of expertise in managing projects, contracts, and budgets, as well as IT service operations.

My career is distinguished by the creation of high-performing teams and the design of optimized processes, enhancing customer satisfaction.

My strategic approach aligns operations with business objectives, maximizing efficiency while preserving service quality.

I have successfully managed complex projects (transitions, deployments, events, carve-outs), meeting deadlines and budgets.

My commitment to operational excellence translates into a constant search for innovative solutions.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 10km)

GRDF
Contract Manager
ENERGY AND UTILITIES
April 2025 - Today (1 year and 2 months)
Saint-Denis, France
Ensures the monitoring and evolution of assigned contracts (monitoring indicators & penalties, organizing contractual committees, monitoring governance & action plans, launching subsequent tenders for managed contracts, monitoring consumption, gains...)
Ensures the contractual documents are kept up to date.
Implements and updates reporting for managed contracts.
Contributes to building/guarantees the 360-degree view of suppliers for managed contracts.
Ensures the application of contractual clauses.
Anticipates and alerts on contractual deadlines in collaboration with the prescribers.
Assists and supports the various IT department areas with their contractual needs.
Preferred contact for departments for new tenders and ensures their follow-up/management from the IT department's perspective.
Instructs and prepares files in collaboration with the Purchasing Department and/or the Legal Department.
Contributes to and participates in the IT department's purchasing strategy meetings, in conjunction with the Purchasing Department, and collaborates on the preparation of associated materials.
Conducts cross-functional analyses of the IT department's contracts and suppliers.
Actively participates in the Contract Management roadmap, contributing to the continuous improvement of the function in collaboration with other Contract Managers in the unit.
Contract Management Request for Proposal Project Management Contract Management Continuous Improvement
KPMG SA
Service Delivery Manager
CONSULTING AND AUDITS
April 2024 - December 2024 (8 months)
Courbevoie, France
Service Delivery Manager for User Support & Transition Management of the Service Desk, for a project to create a new IT department covering 4,500+ users.

IT Project Management: supervision of the carve-out for KPMG France.
Contract Management: implementation of 7 IT contracts, monitoring of contractual agreements and definition of KPI/SLA.
Team Coordination: collaboration with internal and external stakeholders.
Problem Solving: proactive risk management and escalations.
Performance Reporting: analysis and communication of project progress.
Contract Management Project Management Transition Management Carve-out Process Optimization
Schneider Electric
Global Service Delivery Manager
ENERGY AND UTILITIES
February 2023 - April 2024 (1 year and 2 months)
Paris, France
Service Delivery Manager for two services: On-Site & On-Demand Support.
Support for 21 sites, 9 countries, 20,000+ users across Europe.

Needs, risk, and opportunity analysis within the project framework for each site.
Definition of SLA/KPI for the provision of On-Demand support in France and Europe in relation with BRMs.
Monitoring and validation of billing, budget, and P&L.
Production and presentation of Steering Committee meetings.
Contract Management Contract Management IT Project Management Customer Service Budget Management