Description

Compliance & Customer Operations Expert | 4+ Years at Amazon | Freelance Consultant

With over 5 years of experience in high-growth and fast-paced environments, I help companies secure their operations and scale their teams. My background at Amazon and papernest has equipped me with a dual expertise: rigorous regulatory compliance and high-level customer experience.

What I bring to your project:

KYC & Compliance: 4 years of hands-on experience at Amazon managing end-to-end verifications, risk assessment, and complex French market regulations.

Training & Leadership: Proven track record in onboarding (1-week skill training) and coaching (6-week nesting period) for new analysts, ensuring top-tier quality scores.

Customer Care & Sales: Strong background in inbound/outbound support and business development, focusing on conversion and long-term customer satisfaction.

Adaptability: Now based in Spain as an Autónomo, I offer the flexibility of a freelancer with the professional standards of a global leader.

I am currently open to new freelance missions and consulting opportunities in:

✅ KYC / AML Compliance Analysis

✅ Customer Support & Care Strategy

✅ Team Training & Performance Coaching (SME)

✅ French Market Operations

Available for remote or hybrid projects. Let’s connect to discuss how I can support your business growth!

Languages

French
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

AMAZON
KYC Expert | French Market
January 2022 - January 2026 (4 years)
Barcelona, Spain
Training
Senior KYC & Compliance: Executed end-to-end verifications and risk assessments for the French market. Training & SME Leadership: Led 1-week training and 6-week nesting periods, ensuring top-tier quality and performance scores for new analysts. Process Optimization: Optimized internal audit tools and regulatory updates to streamline French market compliance.
Servicio de atención al cliente Data analysis KYC Atención al detalle y control de calidad Training
PAPERNEST
Inside Sales Representative
January 2020 - January 2022 (2 years)
Customer Strategy & Sales: Managed high-volume inbound and outbound requests for utility contracts, providing tailored solutions to optimize savings and expand the partner portfolio.