Kevin Rato

Throughout our 10 years of experience in the Open Source field, we have evolved in diverse technical and human environments.

Creativity, curiosity, analytical skills, and experience enable us to support all types of companies, both nationally and internationally, in addressing major IT challenges, from project management to the implementation of technical and functional solutions, covering development, system and network infrastructures, as well as change support.

I support organizations in the implementation and optimization of IT service management processes, with a focus on governance, service desk transformation, and GLPI.

I am involved in the entire project cycle, from needs assessment and definition to implementation, integration, and continuous improvement. My work includes the deployment and optimization of GLPI, service catalog design, CMDB implementation, asset lifecycle management, and workflow configuration.

I also support technical integrations with key components such as Active Directory and SMTP servers, and I ensure skills transfer and change management to guarantee sustainable adoption.

My goal is to improve service quality, increase operational efficiency, and provide better visibility to IT managers.

First employee of a company that now has over 20 employees. One of the three platinum partner integrator companies for Teclib, the publisher of the GLPI solution.

• Integration of Open Source applications within the architecture of various clients (Cloud, SAAS, or On Premise): in my case, ITSM GLPI. Projects carried out in sprint format using the AGILE method

• Audit of the existing system, needs assessment, and assistance in drafting specifications

• Implementation or redesign of business processes related to IT department services

• Creation or improvement of the service catalog

• Update, Migration, or Integration of the GLPI solution

• Technical support during the integration of the application into the client's architecture while respecting constraints and needs (High availability, Load balancing, Reverse Proxy, Memcached, Service separation)

• Functional configuration corresponding to the newly defined processes

• Centralization of user management by linking the directory for import, synchronization, and authentication

• Management of the hardware lifecycle, including stock arrival and commissioning of hardware managed by automatic inventory using agents

• CMDB creation and management

• Application Third-Party Maintenance and Operational Maintenance

• Automation of deployment and maintenance processes using scripts (Bash, Python)

• Level 2 technical support and resolution of complex problems involving systems, networks, and application-related services (Apache, Nginx, MySQL, PHP)

• Manager of the Support department, composed of a team of 9 technicians