Freelancer profile translated to English.
Back to original languageAbout Kevin
With over 7 years of experience in customer service, notably at unicorns like Nickel and Qonto, I have learned to structure, optimize, and improve the efficiency of customer care and CSM teams.
Over the past two years, I have developed an approach that streamlines request management, reduces time-consuming tasks, and enhances the customer experience. My goal: to make customer service more responsive, more effective, and always focused on user satisfaction.
Want to optimize your customer support? Let's chat!
French
Native or bilingual
English
Fluent
Portuguese
Fluent
Can work on-site
Marseille (up to 10km)
Experience
- CelestyHead of Customer ServiceE-COMMERCEMay 2025 - Today (1 year and 1 month)Marseille, FranceCelesty, a dynamic leader in the CBD wellness sector in Europe, operates a constellation of e-commerce sites specializing in CBD wellness products.With a firm commitment to quality and innovation, our group is dedicated to providing natural solutions to enhance physical and mental well-being.Our passionate team works tirelessly to deliver the highest quality CBD products, backed by complete transparency and exceptional customer service.
- Le Vapoteur DiscountB2C Customer Support SpecialistOctober 2024 - May 2025 (7 months)Marseille, FranceSince 2014, Le Vapoteur Discount has been the 7th largest e-cigarette website in France. We stand out with unbeatable prices on the biggest vape brands and offer a vast catalog of products to best support you in your smoking cessation journey.
- ContournementLearnerOctober 2023 - April 2024 (6 months)Marseille, FranceLearning No-Code tools, with the goal of creating innovative solutions! 🕺On the menu: Airtable, Make (Ex Integromat), Zapier, Webflow, and Notion. That's right. 😎
Reviews
Recommendations
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Education
- No-Code TrainingContournement2023Webflow Make Notion Airtable
- Master 2 (M2), Business and MarketingIDRAC Business school2015Master 2 (M2), Business and Marketing
Certifications
- No-Code FranceContournement2023
Skill set
Categories
- Other