Freelancer profile translated to English.

Description

I support you when a conflict with companies, service providers, health insurance companies, clinics, housing associations, or authorities gets out of hand – and you realize: "This can't stand as it is, but I don't know how to put it down in writing properly."

I have been working as a health and nursing professional since 2012. In parallel, I have consistently pursued complex cases over several years – including complaints in the healthcare sector, disputes with housing and insurance companies, retail and cosmetic chains, as well as data protection and complaint procedures. This has resulted in a way of working that is very structured, detail-oriented, and persistent – but always objective and respectful.

What I support you with

Structured preparation of your case (chronology, facts, evidence)

Analysis of existing correspondence and identification of contradictions / gaps

Drafts for complaints, statements, inquiries, and GDPR letters

Clearly formulated texts that are taken seriously in terms of content and tone

Sparring on strategy & escalation level (where to write, when, with what objective?)

How I work

I ask many questions until I understand your case.

I prefer to write one sentence too many than one too few, so that there is little room for interpretation.

You always remain the sender: All letters go out in your name, you make the decisions – I provide structure, argumentation, and language.

Important (Legal Framework)

I am not a lawyer and do not provide legal advice within the meaning of the RDG. I do not assess the chances of success and do not represent anyone. My focus is on the structured preparation of the case and the linguistically clear presentation of your own position.

If you are looking for someone who thinks deeply into your case, sorts out the facts, and helps you to present yourself strongly in writing without playing the "legal card," my way of working is a good fit for you.

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Personal 1 - Personalservice GmbH,
Health and Nursing Professional
January 2023 - Today (3 years and 7 months)
IHK Düsseldorf - Zweigstelle Velbert, Velbert, NW, Germany
Patient care and monitoring in various health conditions Performing basic medical procedures including vital signs monitoring Adherence to hygiene regulations for infection prevention Communication with patients and relatives for effective support Documentation of patient changes for early interventions Teamwork in an interdisciplinary healthcare team for optimal care Pre- and post-operative care
Conflict Management Complaint Management Written Communication Attention to Detail Quality Management
Universitätsmedizin Essen,
Health and Nursing Professional
September 2015 - December 2022 (7 years and 3 months)
45 Essen, Germany
Patient care and monitoring in various health conditions Performing basic medical procedures such as vital signs monitoring Adherence to hygiene regulations for infection prevention Documentation of patient changes for early intervention Communication with patients and their relatives for effective support Teamwork in an interdisciplinary healthcare team for optimal care Pre- and post-operative care of patients to ensure optimal recovery Collaboration with specialists to implement individual treatment plans Creation and implementation of individual care plans to promote patient health
E-Plus Customer Support / SNT Deutschland AG,
Telephone Customer Service Representative
October 2010 - August 2012 (1 year and 10 months)
45 Essen, Germany
Telephone and written customer support in inbound for private and business customers Service and sales-oriented communication with existing customers and development of individual solution proposals Telephone and written complaint management with independent complaint processing Marketing of products and services of the clients Marketing (cross- and upselling) Explanation of general network technology 1st level support for online customers and for general technical internet inquiries as well as support in technical support