Freelancer profile translated to English.

Description

Passionate about customer relations, administrative management, and sales, I am rigorous and organized with a strong ability to manage multiple tasks simultaneously. With excellent communication skills, I enjoy building a relationship of trust with my contacts, whether they are clients or internal teams. My analytical skills and responsiveness allow me to effectively solve problems, close sales, and optimize processes. Always motivated by challenges, I am ready to bring my dynamism and professionalism to contribute to the company's success.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
B2B Sales Representative
PRESS AND MEDIA
May 2023 - Today (3 years and 1 month)
B2B prospecting and inbound/outbound calls

Development and sending of personalized quotes

Client follow-up until signature (closing)

Administrative management: invoicing and reminders

Customer loyalty and portfolio development
Customer Service Administrative Management AI Chatbot Sales B2B
Selectra
Sales Representative
TELECOMMUNICATIONS
September 2022 - May 2023 (8 months)
Handling inbound calls with high commercial value

Quick analysis of customer needs and proposal of solutions

Processing and follow-up of sensitive or conflictual cases

Mediation and effective resolution of customer disputes

Escalation of complex cases to the relevant departments
Webhelp
Customer Service / CRM Management
DIGITAL AND IT
January 2022 - September 2022 (8 months)
Proficiency in CRM tools (Salesforce, HubSpot…)

Effective management of customer requests (email, phone, chat)

Monitoring and analysis of performance indicators

Personalization of customer relations through data

Collaboration with internal teams