Freelancer profile translated to English.

Description

Your HubSpot CRM is a powerful machine, but do you feel you're only using a fraction of its capacity?

As an independent HubSpot consultant, my mission is to help you unlock its full potential. Whether it's for a clean and efficient implementation, integration with your existing tools, or process optimization, I'll guide you to make HubSpot your best strategic ally.

Goal: Fewer manual tasks, more reliable data, and fact-based decisions to accelerate your growth.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Béziers (up to 50km)

Customer Alliance GmbH
Revenue Systems Manager
SOFTWARE PUBLISHING
June 2024 - Today (2 years)
Berlin, Germany
CRM Manager - HubSpot
Platform administration and configuration (Marketing, Sales, Service Hubs).

CRM database management and optimization (segmentation, data quality).

Creation and automation of workflows for lead nurturing and sales processes.

Management of marketing campaigns (emailing, landing pages) and performance analysis.

Sales pipeline tracking and dashboard creation for sales teams.

User training and support on the platform.

Development and maintenance of API integrations between HubSpot and third-party tools (accounting, finance software...).

Implementation of scoring models (Lead Scoring, Health Score) for lead qualification and prioritization.

Automation of processes via HubSpot workflows and tools like Zapier.
Customer Alliance Gmbh
Associate Product Manager
SOFTWARE PUBLISHING
December 2023 - June 2024 (6 months)
Berlin, Germany
User Research & Discovery: Conduct user interviews to identify needs and feed the product roadmap.

Agile Project Management: Active participation in Agile/Scrum rituals (Sprint Planning, Daily, Review) and writing functional specifications (user stories).

Feature Management: Coordination of the design and launch of new features, in conjunction with development, design, and marketing teams.

Data Analysis & Reporting: Creation of custom reports and usage analysis through SQL queries for KPI and key account tracking.
Customer Alliance Gmbh
Technical Support Team Lead
SOFTWARE PUBLISHING
October 2022 - December 2023 (1 year and 2 months)
Berlin, Germany
Technical incident management: Main interface between Support and Engineering teams, ensuring efficient problem resolution.

Qualification and escalation: Analysis, reproduction, and documentation of complex issues by creating JIRA tickets for developers.

Technical investigation: Incident resolution through log analysis (Kibana), SQL queries, and API testing (Postman).

Training and Mentoring: Skill development for the support team (continuous training, documentation creation) and onboarding of new members.

Level 3 Support: Direct handling of the most critical issues, especially for strategic clients.

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SQL for Data Science HubSpot Sales Software The Manager's Toolkit: A Practical Guide to Managing People at Work Foundations of Project Management
SQL for Data Science HubSpot Sales Software The Manager's Toolkit: A Practical Guide to Managing People at Work Foundations of Project Management
Bachelor's degree
University of Montpellier
2013
Bachelor's degree

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Kévin Escande

Revenue Systems Manager

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