Freelancer profile translated to English.
Back to original languageAbout Kevin
Covering the evolution towards omnichannel, leveraging digital, and fostering a customer relationship culture: this mission is my specialty.
I am Kevin Devroe, a Customer Service Manager and CRM Manager consultant.
With a background in sales, customer relations, and e-commerce, I have developed an approach focused on problem-solving and performance improvement in complex and international environments.
A graduate in marketing and project management, my role most often involves implementing or improving processes, building or upskilling teams, and opening new markets.
My professional journey has given me the opportunity to work with over 1000 different companies, primarily retailers, insurers, and e-commerce businesses, in France and a few international markets.
My results-driven culture is strong, and my commitment is equally important. I hope my profile will interest companies willing to build a strong and engaged relationship with their customers.
My objective:
To continue creating a pleasant and profitable future for my clients around customer relationships and go as far as possible with them.
All in service of the customer experience and that of the employees.
Looking forward to collaborating with you!
Kevin Devroe
Tendance Locale
Tendancelocale.fr
Linkedin: kevin-devroe
English
Fluent
French
Native or bilingual
Can work on-site
Antibes (up to 50km), Paris (up to 100km), Lille (up to 100km)
Experience
- LesFurets
On Malt
Call Center ManagementAugust 2022 - August 2022 (1 month)Paris, FranceManagement of the call centerCollection of analytical informationSearch for solutionsPresentation of recommendationsProject follow-up - Tendance localePresident - CEOE-COMMERCEFebruary 2019 - Today (7 years and 4 months)Antibes, FranceWeb agency Prestashop & Creative Content (Digital & Print)Sales, Closing & Business Development Trainer.We primarily work on growth, conversion, customer relationship, and new market opening challenges, through several levers:- E-commerce- UX/UI- CRM- Omnichannel Prospecting- Process Optimization.Our clients appreciate us for:- Our results-driven culture.- Our sales performance.- The growth they achieve.- Our field expertise- Expertise in sales, customer relations, e-commerce, and Marketplaces.
- PayPalKey Account ManagerBANKING AND INSURANCEAugust 2017 - September 2018 (1 year and 2 months)Dublin, IrelandMain point of contact and project manager for several key accounts with very high demands.Responsible for achieving objectives, animation, loyalty, contract negotiation, renewal, and prospecting plans.Business analyst and project manager.Analysis of results and implementation of necessary corrective measures.Creation of analytical reports for all relevant departments.Responsible for commercial follow-up, contract management, and ensuring all commitments are met.Responsible for coordination with various departments.
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Education
- Marketing Bachelor's DegreePIGIER2009Marketing vente, développement commercial, droit des sociétés.
Certifications
- LengowLengow