Kevin Cossais

Design and launch of e‑commerce sites on Shopify and WordPress for retailers, ensuring product content integration and store setup. SEO optimization (natural referencing) and management of Facebook Ads & Google Ads campaigns to improve visibility and track conversion KPIs and revenue. Simultaneous management of multiple e‑commerce projects, coordination of client deliverables, and performance indicator monitoring.

Field prospecting and management of a portfolio of garages and professionals, conducting follow-ups and negotiations to develop and retain clients. Order preparation, delivery, invoicing, and inventory and merchandise flow tracking to ensure parts availability. Daily collaboration with the store team and post-sale follow-up to ensure customer satisfaction and proper order processing.

Emergency interventions and crisis management in a squad, making quick decisions under pressure to ensure public safety. Occasional supervision of junior officers and field coordination to ensure discipline and operational communication. Conflict resolution and public relations in tense situations, developing rigor, composure, and organizational skills.