Kevin Bresson

• ▪ Strategic and operational management of deployment projects in France

• ▪ Define measurable operational objectives.

• ▪ Management and coordination (20 people)

• ▪ Implement performance indicators (KPIs) and track results.

• ▪ Management and leadership

• ▪ Supervise operational teams and manage

• ▪ Develop a culture of performance and collaboration.

• ▪ Manage risks and anticipate workload plans for employees

• ▪ Process optimization

• ▪ Analyze workflows and identify friction points. Implement Lean continuous improvement methods. Standardize procedures

• ▪ Monitor KPIs and service quality for Digital & IS/IT to track user satisfaction with Business Lines

• ▪ Participate in continuous improvement and coordinate Digital & IS/IT processes to take customer needs into account

• ▪ Communicate and participate in updating service proposals, review quotes (quality, deadline, cost), service level agreements (service provided, quality factors, IT department organization, organization and client role).

• ▪ Organize and prepare monthly operational meetings.

• ▪ Take charge of monitoring customer issues and irritants until their resolution.

• ▪ Translate Group strategy

• ▪ Ensure employee positioning on assignments

• ▪ Lead employee mission steering committees

• ▪ Develop commercial portfolio over 500K

• ▪ Advise and support employees in their assignments

• ▪ Propose individual or collective training actions to support employee development, foster engagement and encourage emulation around service objectives

• ▪ Control the smooth running of service operations: customer satisfaction, adherence to service commitments, quality