KBFreelancer profile translated to English.
Back to original languageAbout Kevin
Service Delivery Manager with 3 years of experience in IT service management, digital transformation, and hybrid team management. Specialist in IT production and process optimization, I support companies in continuous improvement and SLA/KPI management. Recognized for my strategic analysis, stakeholder management, and adaptability to demanding environments. Passionate about innovation and AI, I explore the impact of new technologies on business transformation.
French
Native or bilingual
Can work on-site
Lille (up to 30km)
Experience
- TENEXA,Service Delivery ManagerOctober 2024 - April 2025 (6 months)Lille, FranceMissions• Management of a portfolio of strategic clients: Centre Hospitalier de Versailles (CHV), HAS, ENERCAL, NIBELIS.• Facilitation of Steering Committees, hybrid team management, performance and business monitoring.• Finalization of the transition for CHV in parallel with RUN monitoring.• Dual role: Operation Manager for CHV (management of 3 system administrators, technical committee facilitation, and operational activity monitoring). Achievements• Complete review of the client/TENEXA server list and alignment of responsibilities (RACI). Increase of CHV's initial scope by 45%.• Optimization of CHV's billing through units of work (UO) following the scope review (+45%).• Finalization of the CHV transition: implementation of database backup, network setup, reboot plan, patch management, documentation review.• Implementation of CHV team pooling: end of the dedicated team of 3 employees for a multi-client team of 7 sys admins.• Assessment of the Nibelis scope for RCA of recurring incidents (problem opening for volume reduction).
- SNCF RéseauSOPRA STERIA Consultant: Delivery ManagerApril 2023 - March 2024 (11 months)Saint-Denis, FranceMissions• Coordination of 6 TRMs and 4 integrators on critical projects.• Billing monitoring, resource management.• Customer relationship management for a specific application as TRM. Achievements• Design of tables for more precise billing for migration from an AT model to a UO model.• Creation of a decommissioning tracking tool.• Definition of KPIs to improve performance.
- EDFALTEN Consultant: Service Delivery ManagerFebruary 2022 - February 2023 (1 year)Nogent-sur-Seine, FranceMissions• Responsible for General Tertiary Logistics Services at CNPE de Nogent-sur-Seine.• Operational and functional management of 3 teams (15 to 20 employees).• Skills management and planning of tertiary activities (document management, mail, living logistics, IT and telecommunications, data capitalization). Achievements• Implementation of coordination (promotion of 2 consultants).• Development of HR and planning tools.• Harmonization of the documentary process for better efficiency.• Assessment of specifications vs. reality for readjustment of the activity scope.
Recommendations
Be the first to recommend Kevin
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master of ScienceILIS Faculte Ingenierie et management de la Sante2014Master, Sciences de l'agroalimentaire
- Licence, AgroalimentaireUniversité Polytechnique Hauts-de-France2010Licence, Agroalimentaire
Certifications
- ITIL4 FoundationPeopleCert2023
- PRINCE2PeopleCert2023