Freelancer profile translated to English.
Back to original languageAbout Kevin
Systems & Networks Engineer (Master's degree), I have over 10 years of IT experience:
5 years in work-study programs as a systems & networks technician/admin, then 3 years as a Delivery Manager/Project Manager at Orange Business Services, and today as Head of IT Support.
I am putting this experience to work for companies as an AI & Automation Consultant, specializing in AI agents (like ChatGPT) and automated workflows.
What I do for you
AI Agents & Business Copilots
AI assistants for customer support, FAQs, after-sales service, HR, finance, etc.
AI chatbots connected to your data (docs, CRM, emails…).
Process Automation
Make / Zapier scenarios: from lead capture to invoicing.
Connections between your tools: CRM, Notion, Google Workspace / Microsoft 365, business tools…
Structuring & Training
Process audits to identify profitable AI uses.
Setup of dashboards (Notion, Excel, Google Sheets) and mini-CRMs.
Practical AI training for your teams (prompts, best practices, concrete cases)..
French
Native or bilingual
English
Conversational
Can work on-site
Saint-Mandé (up to 20km), Paris (up to 10km)
Experience
- Chahine CapitalHead of IT SupportPRIVATE EQUITYNovember 2024 - Today (1 year and 7 months)As Head of IT Support, I am responsible for incident management and project management
- NOS FORMATIONSPresidentJuly 2021 - December 2023 (2 years and 5 months)Project: Creation of a training center specializing in Office Automation, Digital, IT, and LanguagesResponsibility:• Recruitment of trainers• Management of Call Centers and Business Developers• Management of trainees• Training follow-up• Invoicing• Administrative Management
- ALTENOrder Delivery Manager SDWAN at Orange Business ServicesNovember 2018 - July 2021 (2 years and 8 months)Sèvres, FranceProject management for international WAN and SDWAN deployment for Orange Business Services clients (Alten Consultant). Responsibility:• Order management• Proactive monitoring• Supervision of various teams for the timely delivery and configuration of the sold service• Internal and client reporting Environment: Windows, Networks, Project Management, SDWAN
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Education
- Master's in Computer Science, Computer ScienceEcole iris2018Master en informatique, Informatique
- Bachelor's, IT Security ManagerECE TECH2016Bachelor, Responsable de la sécurité informatique