Freelancer profile translated to English.
Back to original languageAbout Keveen
Hello,
Welcome to my profile, here is who I am and how I can support you.
With over 20 years of experience in user-centric and business-focused IT, I have developed my expertise as a project director over the last 10 years.
My strengths:
- I enjoy taking on challenges
- satisfying my clients
- satisfying users
- optimizing / transforming to create value.
My experiences on major and strategic multi-year projects have allowed me to quickly hone all the expected skills.
I stand out for my great adaptability, my ability to grasp subjects quickly, and my strong commitment, allowing me to extend my leadership both internally and with my clients.
As an expert in client portfolio management, I strive to ensure their total satisfaction, to build loyalty, and to increase business volume.
My mastery of coordinating teams, both internal and external, as well as my expertise in contractual negotiation, risk management, and project profitability optimization, make me a key player in the IT sector.
I can support you on the following topics:
Organization:
- - Audit your operational organization or your IT processes.
- - Identify areas for improvement, optimization, industrialization, or automation - - to create more value for your users / clients.
Management:
- - Lead your teams.
- - Identify key profiles.
- -- Training areas.
- - Improve productivity.
Steering:
- - Manage your projects from definition to production.
- - Manage your clients or suppliers.
- - Set up and lead steering committees.
- - Define, implement, and industrialize your reporting.
- - Define, implement, and analyze your KPIs / SLAs.
French
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Lyon (up to 50km), France (up to 10km)
Experience
- SCC FranceACCOUNT DIRECTORMay 2018 - August 2024 (6 years and 3 months)Dardilly, FranceKey Achievements:
- Took over a strategic regional contract in difficulty. Restored services and client relationship within 12 months. Improved achievement of indicators from 30% to 100% (+50 indicators). Turned around the contract's financial margin from 0% to 30% in 24 months while transforming service models. Renewed the IT outsourcing contract for 4 years.
- Rescued a service contract in 3 months by transforming the delivery model and restoring client communication. Result: the client is satisfied, services are delivered at expected levels, and a new contract is in preparation.
•100%of the contracts under my responsibility have been **renewed**, including transformation or scope evolution.• I have supported 3 direct reports in their career development.Scope of activity:• Management of a diverse contract portfolio (€4M P&L), demonstrating strong financial management and sustained growth.• Effective leadership of a regional management team, supervising **4 direct and 10 indirect managers**, to achieve organizational objectives.• Boosted commercial development through support to sales teams, including solution identification and **pre-sales support**.• Contractual and strategic management of complex IT outsourcing contracts, ensuring consistency with multiple service lines.• Implementation of company strategies, fostering the evolution and optimization of offered services.• Responsible for service transformation and innovation, ensuring a constantly improving offering.• Rigorous management of relationships with clients, suppliers, and subcontractors, consolidating trust and partnership satisfaction. - ComputacenterSERVICE MANAGEROctober 2014 - May 2018 (3 years and 7 months)Villeurbanne, FranceKey Achievements:• Assigned to a crisis account with a dissatisfied client losing confidence, services below expected quality, and a difficult financial situation. Restored client trust and relationship within 6 months by addressing all deficient areas and implementing a rigorous and structured action plan. Improved contract profitability from 7% margin to 25% by reducing penalties, reviewing produced activities, and optimizing the embedded system. Achieved 2 major transformations in the delivery model by transitioning activities to a service center. Result: both transformations were seamless and improved service levels. The client's (CIO of a major French group) view one year after presenting our transformation plan: "It's the first time a supplier sold me a dream and I got it!"Scope of activity:• Strategic management of an Enedis contract portfolio with a financial performance of €7M.• Commitment to operational excellence, ensuring superior quality delivery and continuous service improvement.• **Dynamic leadership of over 40 professionals**, including 7 managers, focused on talent development and objective achievement.
- ComputacenterPROCESS AND CONTINUOUS IMPROVEMENT CONSULTANTDIGITAL AND ITMay 2013 - October 2014 (1 year and 5 months)Lyon, FranceKey Achievements:• Analysis, synthesis, and presentation to the strategic committee of an overview of assets (65,000) and proposal of improvement areas in park management.• Development and creation of a tool around the compliance process for workstations.
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Education
- Négociation raisonnée Harvard Niveau 1 & 2Harvard business school2024
- Projet Agile / ScrumLMS2024Piloter des projets complexe en mode Agile avec le framework SCRUM
Certifications
- TOEIC English Listening & ReadingOXONE
- ITIL V4 FoundationPeople Cert2024