Freelancer profile translated to English.

Description

They say you don't always choose your profession, sometimes it chooses you.

I discovered I have a real knack for organizing, planning, and clarifying. Since then, I've been helping companies and freelancers find calm amidst administrative chaos.

I work fast, well, and always with a smile — because I know that behind every task, there's a person who wants to move forward with confidence.

If you're looking for a simple, fluid, and efficient collaboration, you've just found it.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Montereau-Fault-Yonne (up to 20km)

GAA
Telephone Operator in Assistance
BANKING AND INSURANCE
January 2024 - May 2025 (1 year and 4 months)
Fort-de-France, Martinique
Handle a volume of +100 calls/day, providing adapted solutions to customer requests. Improved first-call resolution rate by 20%, ensuring optimal customer satisfaction. Drafted and updated tracking sheets, reducing processing errors by 30%.
Crisis Management Mailing Switchboard Operation Goal Achievement File Management
PLACIDOM- SMHLM
Administrative Assistant
December 2022 - December 2022
Created and structured a database, reducing information search time by 40%. Standardized document templates, ensuring 100% compliant and consistent communication.
POMPES FUNEBRES MELGIRE
Versatile Assistant
January 2021 - January 2023 (2 years)
Managed reception and family support with increased customer satisfaction of 30%. Reorganized administrative management, reducing processing errors by 25%. Developed online presence, increasing social media interaction by 50%.