You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Kerstin FlögelKF

Kerstin Flögel

Business Operations | Structure & Leadership

€950/day
Solingen, DE
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Kerstin

I work at the intersection of leadership and structure, with a clear focus on people within the company.

In many organizations, good leadership and functioning structures do not mesh seamlessly. The result is unnecessary coordination, unclear responsibilities, and friction in day-to-day operations.

This is exactly where I come in: I support companies in structuring processes, decision-making paths, and collaboration in such a way that leadership can be effective and employees can develop their potential.

I work closely with the operational reality – especially in sales-related areas and in established organizations.

Typical starting points for my work are:
  • Clarification of roles, responsibilities, and decision-making paths
  • Development of transparent reporting and information structures
  • Reduction of coordination effort and duplication of work
  • Structuring of goal and prioritization systems (e.g., OKR)
  • Improvement of collaboration between leadership and operational units
The PERMA-Lead® approach is a central component of my work. It connects satisfaction and performance – but not in isolation, always in conjunction with clear structures and functioning collaboration.

My aim is not theoretical consulting, but concrete improvement in everyday work: more clarity, less friction, and collaboration that works.

Current Availability: project-dependent, usually 1-2 days per week, as well as ad-hoc for workshops and structure-related assignments.
  • German

    Native or bilingual

  • English

    Basic

Can work on-site
Solingen (up to 50km), Köln (up to 50km), Frankfurt am Main (up to 50km), Düsseldorf (up to 50km), Essen (up to 50km)

Experience

  • SICK Vertriebs-GmbH
    Business Operations & Organizational Structure (Close to Management)
    July 2016 - Today (10 years and 1 month)
    Düsseldorf, Germany
    Activity in the direct environment of the management with a focus on structure, transparency, and efficient processes in sales.

    • Development of a central reporting and information architecture to replace manual Excel consolidations and improve data availability for managers
    • Introduction and structuring of goal and prioritization systems (e.g., OKR)
    • Analysis and re-segmentation of sales territories based on regional key figures and efficiency potentials
    • Structuring of coordination and decision-making processes in the sales environment
    • Interface work between management, sales, and internal departments to reduce coordination effort and ambiguities
    • Conception and moderation of cross-location exchange and knowledge formats

    Contribution:
    Increased transparency in sales management, clearer coordination, and reduced operational effort in daily business.
    Process Optimization Organizational Design Sales Excellence Reporting & Key Figures Interface Management
  • Techtronic Industries CE GmbH (TTI)
    Sales Support & Operational Process Coordination (B2B)
    September 2004 - June 2016 (11 years and 9 months)
    Hilden, Germany
    Many years of experience in sales-related environments with a focus on operational processes, customer processes, and interface work in B2B trade.

    • Management and coordination of order, delivery, and listing processes in the retail environment
    • Close collaboration with field sales, trade partners, and internal departments
    • Support for sales management in handling complex customer requirements
    • Coordination of critical delivery and contract processes, including escalation resolution
    • Taking on additional responsibility for key accounts in representative situations

    Contribution:
    Sound understanding of operational sales processes, interfaces, and typical friction points in daily business – as a basis for subsequent structural and organizational work.
    Interface Management Sales Excellence Sales Processes

Recommendations

Be the first to recommend Kerstin

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Certifications

  • Senior Business Coach
    InKonstellation
    2025
    Leadership Coaching Change Management Culture Development Team Coaching Team Development
  • PERMA-Lead® Consultant
    ebner-team Training Coaching Forschung GmbH
    2024
    Positive Leadership PERMA-Lead® Leadership Development Employee Satisfaction Organizational Culture Employee Retention

Skill set

Categories