About Kerstin
- Clarification of roles, responsibilities, and decision-making paths
- Development of transparent reporting and information structures
- Reduction of coordination effort and duplication of work
- Structuring of goal and prioritization systems (e.g., OKR)
- Improvement of collaboration between leadership and operational units
German
Native or bilingual
English
Basic
Experience
- SICK Vertriebs-GmbHBusiness Operations & Organizational Structure (Close to Management)July 2016 - Today (10 years and 1 month)Düsseldorf, GermanyActivity in the direct environment of the management with a focus on structure, transparency, and efficient processes in sales.
- Development of a central reporting and information architecture to replace manual Excel consolidations and improve data availability for managers
- Introduction and structuring of goal and prioritization systems (e.g., OKR)
- Analysis and re-segmentation of sales territories based on regional key figures and efficiency potentials
- Structuring of coordination and decision-making processes in the sales environment
- Interface work between management, sales, and internal departments to reduce coordination effort and ambiguities
- Conception and moderation of cross-location exchange and knowledge formats
Contribution:Increased transparency in sales management, clearer coordination, and reduced operational effort in daily business. - Techtronic Industries CE GmbH (TTI)Sales Support & Operational Process Coordination (B2B)September 2004 - June 2016 (11 years and 9 months)Hilden, GermanyMany years of experience in sales-related environments with a focus on operational processes, customer processes, and interface work in B2B trade.
- Management and coordination of order, delivery, and listing processes in the retail environment
- Close collaboration with field sales, trade partners, and internal departments
- Support for sales management in handling complex customer requirements
- Coordination of critical delivery and contract processes, including escalation resolution
- Taking on additional responsibility for key accounts in representative situations
Contribution:Sound understanding of operational sales processes, interfaces, and typical friction points in daily business – as a basis for subsequent structural and organizational work.
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Certifications
- Senior Business CoachInKonstellation2025
- PERMA-Lead® Consultantebner-team Training Coaching Forschung GmbH2024