Freelancer profile translated to English.
Back to original languageAbout Kerem
My technical expertise as a Salesforce consultant and many years of experience as a Product Owner offer you an excellent combination to realize your IT project successfully, within budget, and on time. My motivation is to make your requirements and challenges my own and to develop and implement efficient, effective, and future-proof solutions for them. As a consultant who identifies with your company, possesses a very broad and deep wealth of experience, and is always curious and eager to learn, I look forward to a successful collaboration.
Simply send me a message (feel free to use the informal 'du') and let's talk about your challenges and how we can solve them together.
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Typical Roles:
Salesforce Solution Architect, Lead Consultant, Senior Consultant, Product Owner
Typical Activities:
Requirements gathering, process analysis and optimization, system architecture, solution design, implementation, quality assurance, releases/deployments, guiding developers, user training
Typical Salesforce Products:
Salesforce Sales Cloud, Service Cloud, Experience Cloud (Community Cloud), OmniStudio (Vlocity), Energy & Utilities Cloud
Previous Client Industries (alphabetical):
Automotive industry, B2B Hardware Provider, Customer Experience Solutions, Energy Supply, Funding Consulting, Investment Consulting, Online Marketing, SAAS, Solar Systems, City Administration, Management Consulting
German
Native or bilingual
English
Fluent
Can work on-site
Stuttgart (up to 50km)
Experience
- Projektarbeit als angestellter Salesforce BeraterSalesforce Senior ConsultantENERGY AND UTILITIESApril 2022 - Today (4 years and 2 months)Initial Situation- The client primarily uses SAP IS-U; this is to be replaced by Salesforce- The focus is on service processes, creating a 360-degree view of the customer, setting up a self-service customer portal, and integrating third-party systemsMy Activities- Gathering business requirements and developing the solution concept for individual features, such as installment planning, meter reading,- Display of customer orders and contracts, master data changes, etc., while ensuring flawless functionality in the overall context- Technical implementation of features, including connecting Mulesoft endpoints for communication with integrated third-party systems- Guiding and supporting other developers, conducting code reviews and deployments- Technical conception and implementation of the self-service customer portalResult- Creation of a holistic view of each individual end customer, from master data to contract details, for the best possible execution of service processes- Creation of a representative self-service customer portal, among other things, to reduce incoming customer inquiries- Seamless communication between all connected systems, considering best practices for a Master Data Management Solution
- Projektarbeit als angestellter Salesforce BeraterSalesforce Solution Architect & Lead ConsultantPRESS AND MEDIAApril 2022 - December 2022 (9 months)Initial Situation- Merger of three independent companies- One company already uses Salesforce, one HubSpot, one Excel- The business processes of all companies are similar, but not the same- Migration of legacy data is required- All three companies are to use the same Salesforce Org in the futureMy Activities- Gathering business processes in collaboration with stakeholders (C-level), identifying commonalities and differences, identifying optimization potential- Unifying business processes, considering necessary custom solutions, and incorporating identified optimization potentials- Developing the architecture, creating user stories, planning the migration of legacy data, including duplicate management- Implementing the solution concept, adapting the data model, especially regarding the Lead to Quote process and Account Management, guiding the development team, quality control of the implementation, performing deploymentsResult- Creation of a high-performance system that can be used uniformly across the entire corporate group as effectively as possible, while also considering the specific needs of individual subsidiaries
- Projektarbeit als angestellter Salesforce BeraterSalesforce Solution Architect & Lead ConsultantCONSULTING AND AUDITSNovember 2021 - June 2022 (8 months)Initial Situation- The client has been using a self-developed CRM system for approximately 20 years- This is now to be replaced by Salesforce- Existing processes from sales, service, marketing, project management, and billing are to be replicated, optimized, and expandedMy Activities- Gathering relevant business processes with stakeholders (C-level)- Advising on optimization possibilities for these processes- Developing the overall architecture, considering multiple interfaces to third-party systems and migration of legacy data- Writing epics, user stories, and tasks, guiding and supporting the development team, quality control of implementations, performing deployments, and user trainingResult- A high-performance, modern system for carrying out sales, service, marketing, project management, and billing activities, considering complex authorization rules, contract structures, and approval processes
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Education
- Master of ScienceUniversity of Siegen2014Master of Science - MS, Management kleiner und mittlerer Unternehmen
- Bachelor of BusinessKarlsruhe University of Applied Sciences – Technology and Business2010Bachelor of Business Administration - BBA, International Management