Freelancer profile translated to English.
Back to original languageAbout Kenza
Arabic
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Julhiet SterwenChange Management and IT Project Management ConsultantMarch 2022 - Today (4 years and 3 months)Paris, FranceBouygues Immobilier – SAP S/4HANA Finance Program
- Conducted change diagnosis: scoping, impact analysis, stakeholder mapping, and definition of the support strategy.
- Designed and deployed the communication plan: communication kits, seminars, infographics, videos, and awareness campaigns.
- Defined and managed the training system, integrating changes in the tool and Finance business processes.
- Designed training paths and educational materials (operating procedures, business use cases, video tutorials).
- Supported Key Users and managers in their relay role.
- Managed the change management plan, Hypercare, Care, and Run phases, as well as contributing to project governance bodies (Steering Committee, Management Committee).
OMNES – Deployment of the educational ERP & the Lemon Learning solution- Managed the training system.
- Coordinated business teams and the publisher for the design of training paths, materials, and educational content.
- Organized and managed training sessions (Core Team, referents, dry runs, end-users) and trainer training.
- Led the referent network.
- Managed the deployment of the Lemon Learning digital adoption solution: scoping, technical coordination, testing, communication, and user support.
EDF DIPNN – Support for 3D Transformation- Conducted change diagnosis: facilitated workshops, impact analysis, and identification of process changes.
- Conducted change diagnosis and defined the support strategy for four international sites.
- Managed communication, training, and support systems to ensure the adoption of new processes.
- Built and led the Hypercare system, including governance, user support, and post-deployment coordination.
- Sopra Steria NextEDF Production – Transformation of M365 Collaborative Practices and ToolsJanuary 2019 - February 2022 (3 years and 1 month)Paris, FranceEDF Production – Transformation of M365 Collaborative Practices and Tools
- Supported business units in designing and implementing over 50 new SharePoint collaborative spaces: facilitated workshops, gathered requirements, structured content, and configured sites.
- Designed and deployed communication, training, and support systems to encourage the adoption of new tools and practices.
- Managed adoption and skill development: monitored indicators, analyzed user feedback, and led governance meetings.
ENEDIS – Redesign of the Web Customer Portal & PO for the "Enedis à mes côtés" application- Functional referent for development teams: prepared and executed business testing, tracked issues, and validated changes.
- Managed operational maintenance (MCO): prioritized requests, coordinated stakeholders, and tracked fixes.
- Managed the product backlog: gathered requirements, wrote User Stories, and coordinated with IT teams & facilitated Agile ceremonies.
- Tracked issues and supported the deployment of new features.
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Education
- Grande Ecole Program: Master 2Programme Grande Ecole : M2
- Performance Management and ConsultingNEOMA Business School2018Pilotage de la performance et Conseil