Freelancer profile translated to English.

Description

Experienced multisite director, I support companies in operational management, performance optimization, and quality/hygiene compliance. With over 10 years of experience in mass retail and fast food (Burger King, Lidl), I have managed up to 150 employees and successfully led commercial and organizational recovery projects.

My role: to help you improve your results, structure your teams, and ensure customer satisfaction in demanding environments.

👉 Cost reduction (Labor Cost, Food Cost)

👉 Revenue development

👉 Manager training and support

👉 Implementation of quality/food hygiene processes

📌 I offer consulting missions in operational management, transformation support, team coaching, as well as specific interventions in food safety and quality.

My objective: to provide you with an external, pragmatic, and results-oriented perspective to boost the performance of your sites and support your teams in the long term.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Conversational
English
Fluent
Arabic
Native or bilingual
Portuguese
Basic

Workplace preferences

Can work on-site

Ermont (up to 50km)

Burger King
MULTISITE DIRECTOR
AGRICULTURE
January 2018 - Today (8 years and 5 months)
• Multisite management and operational recovery: supervision of several establishments, ensuring the application of quality, hygiene, and food safety standards while guaranteeing profitability and customer satisfaction.
• Performance optimization: cost reduction (Labor Cost -2%, Food Cost -1.5% in 2021) and revenue increase (+3.3% in 2021). Leadership and team management: management of a team of 150 people, development of skills and implementation of internal training, recruitment of managers, and management of certifications. Crisis management and resilience: maintaining a high level of service during a health crisis while managing relationships with partners and service providers.
• Cross-functional projects and collaborations: implementation of projects aimed at improving operational efficiency and strengthening cohesion between different sites.
Hygiène, sécurité et qualité alimentaire Développement RH et formation Conformité hygiène et sécurité alimentaire Gestion de crise et résilience opérationnelle Optimisation des performances opérationnelles
Lidl
ASSISTANT MANAGER
AGRICULTURE
January 2014 - January 2018 (4 years)
• Commercial recovery mission: deployment to struggling stores to stabilize performance, increase revenue (+8.5% for the Hegenheim store), and optimize market share.
• Leadership and team development: training of existing employees, recruitment and support of new hires, and implementation of tailored monitoring for sensitive areas.
• Strategic management: analysis of store performance and implementation of targeted action plans to maximize profitability.
• Operational excellence: achieving first place in Fresh Market revenue share for the Regional Directorate, strengthening the brand's quality image.
Redressement commercial Formation et accompagnement des collaborateurs Optimisation de l’expérience client Management de proximité Conformité hygiène et sécurité alimentaire
K'raib Prod
Manager
January 2012 - January 2016 (4 years)
• Founder of a school specializing in Caribbean and Latin dances, offering innovative courses adapted to different levels (beginner to advanced).
• Creation of a state-recognized professional training program, contributing to the professionalization of local talent.
• Organization of cultural and artistic events, enhancing the visibility of Caribbean dances in the region.
• Complete management of the structure: strategic development, marketing, recruitment, and budget management.