Kenza El Hinany

I put excellence at the heart of my work to ensure an optimal customer experience.

At Align Technology, I supported users with complex issues, resolved their requests quickly, and contributed to high customer satisfaction. Through active listening and a proactive approach, I was able to anticipate customer needs and transform every interaction into a positive moment.

I attach great importance to rigor and efficiency: I organize ticket flows, optimize internal processes, and ensure constant monitoring to guarantee concrete results. My goal is to combine technical expertise with quality customer relations to retain users and strengthen trust in products and services.

Key skills: Customer support, ticket management, CRM (Salesforce, Zendesk…), customer loyalty, clear and effective communication, problem-solving, continuous improvement, user experience.