Freelancer profile translated to English.
Back to original languageAbout Kenslove
Passionate about IT since always and after 3 years as a helpdesk technician, I completed a higher technician training in systems and networks. I would now like to leverage my skills.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- OZITEMProximity TechnicianDIGITAL AND ITApril 2024 - Today (2 years and 2 months)Paris, France• Entry of incidents and requests• Monitoring and resolution of incidents and requests• Transfer of N2, N3 incidents• Training of new internal technician and client arrivals• Configuration and installation of local or network printers• User support• Preparation and deployment of inventory workstationsProcedure
- HELPLINEHelpdesk TechnicianDIGITAL AND ITSeptember 2019 - January 2023 (3 years and 4 months)Nanterre, France• Accounts: UGS (multi-accounts)• User support (helpdesk, L1, L2)• Call taking• Entry of incidents and requests• Monitoring and resolution of incidents and requests• Transfer of N2, N3 incidents• Addition, deletion, and verification of user accounts to log in via the DUO Mobile application• Equipment exit• Training of new internal technician and client arrivals• Configuration and installation of local or network printers
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