Freelancer profile translated to English.

Description

Experienced IT technician, I offer my services for the repair, troubleshooting, and optimization of your computer equipment. Whether it's to solve hardware problems, software issues, or to improve your systems' performance, I'm here to offer you fast and effective solutions. As a consultant, I also guide you in choosing the best technologies and help you maintain your IT infrastructure in perfect working order. Contact me for personalized advice and quality service!

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Dis'info Groupement les mousquetaires
IT SUPPORT TECHNICIAN
TECH
January 2023 - May 2023 (4 months)
Rennes, France
IT assistant in a customer relations center level 1 (nearly 4000 stores) Incident management with transfer to level 2 if necessary. Relations with various technical partners or regional advisors.
Computer Troubleshooting Ticketing Cybersecurity Customer Service Customer Relationship Management (CRM)
Farsight VR
DIGITAL PROJECT ASSISTANT MANAGER
TECH
January 2022 - April 2022 (3 months)
Rennes, France
Implementation of a CRM (Notion) to support and refine client project ideas. Writing reports and taking notes after meetings and milestones reached during the project. Preparation of commercial proposals, deliverables, and other professional documents.
Customer Relationship Management (CRM) Writing Customer Service Project Management User Testing
Agitel Rennes
CUSTOMER SUPPORT TECHNICIAN
INTERNET OF THINGS (IOT)
September 2023 - July 2024 (10 months)
Rennes, France
Respond to requests for technical assistance, corrective/preventive maintenance from clients. Identify necessary resources to resolve a malfunction. Write diagnostic reports, describe identified malfunctions or technical difficulties.
Customer Relationship Management (CRM) Ticketing Escalation Management Help Desk Support Telephone Prospecting