Freelancer profile translated to English.

Description

Based in Mauritius, I have been working for several years for a French company in back-office and customer service. This time difference is a real advantage for you: I am operational early in the morning Paris time, which allows me to process your requests before your team even starts its day.

I handle your emails and customer tickets, process after-sales complaints, and data entry — with rigor and responsiveness.

Tools mastered: Pipedrive, Microsoft Office

I am available for one-off or recurring assignments. Do not hesitate to contact me to discuss your needs.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Henry Schein
CUSTOMER RELATIONS OFFICER (BACK OFFICE)
MEDICAL
July 2021 - Today (4 years and 11 months)
Mauritius
Respond to and process customer requests by email.
Responsible for issuing credit notes, reconciling invoices, and searching for potential errors on customer accounts.
Assist other departments with their administrative tasks such as managing product returns, undelivered orders, central complaints, and stock reconciliation.
Set up Excel spreadsheets and update company data.
Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
Verify information communicated by customers, colleagues, and sensitize them if necessary.
Email Management Customer & Back-office Support Data Entry File Tracking Complaint Processing
Linkeo
TELEMARKETER
October 2020 - January 2021 (3 months)
Quatre Bornes, Mauritius
Make appointments with target prospects from available lists.
Schedule second visits.
Process prospecting appointment cancellations and reschedule them according to the current procedure.
Adhere to the appointment setting charter.
April contact
INSURANCE SALES REPRESENTATIVE
November 2019 - August 2020 (9 months)
Ebene, Quatre Bornes, Mauritius
Obtain customer information by answering telephone calls, questioning customers, and verifying information.
Determine eligibility by comparing client information to requirements.
Establish policies by entering customer information and confirming prices.
Inform customers by explaining procedures, answering questions, and providing information.
Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
Accomplish sales and organization mission by completing related results as needed.