Ken Gutscoven

Leading operations & implementing strategic growth plans across Belgium, Switzerland, and Northern France, overseeing and managing a team of 80 professionals. Stabilized and reorganized the Belgium business unit, enhancing operational efficiency through process optimization and improving profit margins. Launched and scaled the Geneva office from inception and, successfully established a new market presence with high profit margins. Grew the Northern France office by 300%, driving significant team expansion and operational success. Recruited and developed performing teams. Reported directly to the CEO, part of the DIRCO team. P&L responsibility over all 3 countries

Drove the commercial transformation from data broking activities to a Platform sales activities. This comprised organizational changes, stakeholder management and aligning all departments (Marketing, Sales, Product, Legal). Launched and scaled the Polish service agency, staffing it with talent to service our major accounts. In charge of the launch of our adherent consultancy services In charge of Business Development, Account Management & Inside Sales, reorganizing and restructuring teams following the company's acquisition to ensure smooth integration, team excellence and alignment with new business goals. Implemented new performance metrics for sales & service teams, aligning them with new company positioning. Collaboration with Product, Operations, Legal & Sales to develop and customize country-specific processes, ensuring alignment with local market demands. Recruitment & coaching Played a key role in developing the new value proposition and had individual contribution in selling the new data platform & adherent services.

In charge of the post-merger commercial integration of BSPayOne & Bambora offering after acquisition. Aligning commercial and service processes between BS Payone service teams and Ingenico teams to create one performing sales & service team. Managing Direct, Indirect Sales, Operations and Customer Success team (20 FTE) Salesforce implementation + coaching teams on it. Aligning CRM use with the current ERP tooling Redesigned performance metrics for sales & operational teams, aligning them with (new) company strategy Operational management and coaching of sales & service staff Set-up of an Indirect Sales Department Commercializing new product offering "Ingenico ONE" on the BeNeLux market in collaboration with Legal & Product Team Responsible for overall product offering going from payment terminals to ecommerce solutions. Result: 30% sales growth