Freelancer profile translated to English.
Back to original languageAbout Kelly
Are you struggling? I'll help. ⚡
For years, I've been called in during these moments.
A client who has doubts right after signing.
An onboarding to structure.
A vague project.
An urgent need on the ground.
Always the same context: things need to move forward, quickly and well.
Over time, I realized my true value was here:
👉 quickly understanding a situation
👉 restoring clarity
👉 transforming a block into concrete action
A "Swiss Army knife" role, bridging communication, Customer Success, and operations.
With a single objective: to move things forward.
So I made it a full-time role, and that's how it was born:
The Fixer, your business bestie ⚡
Occasional support, when things get stuck.
Not to add complexity, but to remove it.
No agencies. No heavy processes. Just concrete, useful, effective action.
Need to unblock something?
Let's talk whenever you want, my DMs are open 🤝
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- DOCTOLIBACCOUNT MANAGERSeptember 2024 - July 2025 (10 months)Management and retention of a portfolio of healthcare professionals (1500 users pipeline). Optimization of Doctolib usage. Needs analysis and implementation of tailored solutions. KPI monitoring and continuous performance improvement (> 110-130% of target). Onboarding of new users. Natural churn management.
- SLEEPDOCTOR (START-UP HEALTH TECH)CUSTOMER SUCCESS MANAGERJuly 2021 - September 2024 (3 years and 2 months)Responding to patients via email, phone, social media DMs. Community management and social media management. Improvement of practices and problem-solving. Contribution to the company's development strategy.
- VAILLANCE CONSEILHEAD OF COMMUNICATION AND MARKETINGJune 2020 - July 2025 (5 years and 1 month)2021Event management, website management, and social media animation. Web marketing campaigns (AdWords, SEO, Google MyBusiness). Partnership and sponsorship management. Internal communication and performance analysis.
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Education
- MASTÈRE IIEcole Supérieure de Publicité2018MASTÈRE II –
- RNCP LEVEL II TITLE – COMMUNICATION PROJECT MANAGERESUPCOM2016TITRE RNCP NIVEAU II – RESPONSABLE PROJET COMMUNICATION &