Freelancer profile translated to English.
Back to original languageAbout Kelly
Hello,
I help companies improve the quality of customer relations:
- Customer service quality audit: optimization of processes and responses provided by customer advisors via all communication channels (incoming & outgoing calls, emails, chat)
- Ensuring brand identity is respected
- Assistance in implementing new communication channels in your customer service
I also offer translation from French to German, German to French, English to German, and German to English.
My method: I first gather your needs, then I propose a personalized action plan.
Looking forward to working together,
Kelly
French
Native or bilingual
English
Native or bilingual
German
Native or bilingual
Dutch
Conversational
Can work on-site
Paris (up to 50km), Lyon (up to 50km)
Experience
- Beta Gouv - DINUMDeployment Manager for a State Startup @MobilicPUBLIC SECTORSeptember 2024 - Today (1 year and 9 months)Paris, FranceMy main role is to support platform users throughout their journey and optimize their experience.The state startup Mobilic is a digital service of the State, supported by the General Directorate for Infrastructure, Transport and Mobility (DGITM), incubated at the Digital Factory of the Ministry of Ecological Transition, and a member of the beta.gouv.fr incubator network.
- Ministère de la JusticeDeployment Manager for a State StartupPUBLIC SECTORJanuary 2023 - May 2024 (1 year and 5 months)My main role was to provide personal support to about a hundred jurisdiction heads in France in mastering a tool to aid in jurisdiction management.The state startup A-JUST aims to offer litigants shorter processing times for their cases by enabling the mobilization of jurisdiction human resources adapted to local justice needs. Visualization, correlation, simulation: A-JUST is defined as a decision-making and foresight tool for jurisdiction heads.
- The Blockchain GroupHead of Customer Success & Back-Office @BountysourceTECHDecember 2021 - Today (4 years and 6 months)Bd Périphérique, Paris, France- Management of the customer success & back-office team (B2B & B2C)- Responsible for billing & payments- Legal advice & monitoring- Database & KPI analysis- Data Protection Officer (DPO)
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Education
- Double Bachelor's Degree in Law, Franco-German Law, Business Law SpecializationUniversity of Tours2018Double Licence de droit, Droit franco-allemand, Spécialité droit des affaires
- Double Bachelor's Degree in Law, Franco-German Law, Business Law SpecializationRuhr University Bochum2017Double Licence de droit, Droit franco-allemand, Spécialité Droit des affaires