About Kaviyaa
English
Native or bilingual
Experience
- TCSAnalystTECHJanuary 2019 - July 2021 (2 years and 6 months)Stakeholder As an I worked directly with clients in the UK and Germany, streamlining workflows and ensuring GDPR compliance. Later, as Programmer Analyst and Scrum Master with a US health insurance client, I drove process improvements, strengthened client relationships, and contributed to project retention.
- CapgeminiProfessional 2- LeadJuly 2023 - December 2024 (1 year and 5 months)Chennai, Tamil Nadu, India2. Cross-Functional Collaboration & QA Ownership Acted as the primary QA point of contact, fostering alignment across development, BA, and release teams to ensure timely and high-quality deliveries. 8. Business Alignment Refinement Collaborated with business analysts to refine user stories, clarify acceptance criteria, and ensure that business goals translated into testable solutions.
- CognizantOffshore product delivery lead - QASeptember 2022 - July 2023 (10 months)Bengaluru Urban, Karnataka, India• Took ownership and led automation strategy, team expansion, and cross functional collaboration across 6+ complex, interlinked insurance products.• Recruited, onboarded, and trained 2–3 offshore QA associates, boosting team capacity and enabling scalable testing coverage.• Enhanced automation frameworks and API test suites, cutting regression cycles by 35% and achieving 100% UAT quality with zero production defects.• Acted as Scrum Master, facilitating agile processes and aligning multiple product teams to ensure on-time, high-quality delivery.• Retained critical project amid company-wide ramp-down through consistent delivery excellence and strong stakeholder trust.• Recognized for leadership, ownership, and driving product scalability and process improvements in a regulated life insurance environment.
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Education
- Project Management Professional (PMP)® Certified Scrum Product Owner (CSPO) Certified ScrumMaster (CSM)UICProject Management Professional (PMP)® Certified Scrum Product Owner (CSPO) Certified ScrumMaster (CSM)
- ConferenceIMUNConference