Freelancer profile translated to English.
Back to original languageAbout Katrin
After many years in SaaS and startup environments, I work at the intersection of customer, product, and technology.
I help to understand and structure requirements and translate them into actionable solutions.
In my previous work, I have primarily worked in Customer Success and always very closely with Sales, Product, and Development, mediating between teams and accompanying topics through to implementation.
Today, I take on tasks at the interface of Customer Success, Product, and Pre-Sales. From clarifying requirements and developing solutions to coordinating between the involved teams.
Typical areas of application are:
- Clarification and structuring of requirements between customer and product team
- Support in pre-sales phases
- Collaboration at the interface between Customer Success, Product, and Development in ongoing projects
German
Native or bilingual
English
Fluent
Can work on-site
München (up to 50km)
Experience
- Netgineers GmbHDigital Strategy & Go-to-MarketDIGITAL AND ITDecember 2025 - Today (8 months)München, GermanyInitiated and structured early-stage digital and commercial activities Developed positioning and strengthened external market presence Contributed to product and service definition based on customer and market feedback Established KPI frameworks and reporting models to support growth and lead development
- fraud0 GmbHHead of Customer SuccessDIGITAL AND ITJanuary 2023 - December 2025 (2 years and 11 months)München, GermanyLed the strategic and operational direction of a specialized SaaS platform from a customer and business perspective Advised customers on solution approaches and converted business needs into technically feasible concepts Worked alongside CTO and development teams to shape feature enhancements and platform evolution Managed integrations into third-party systems across client environments Analyzed drivers of customer churn and initiated product and process adjustments
- authorized.by GmbHHead of Customer SuccessJune 2022 - December 2022 (6 months)Reorganized and refined existing client processes to improve scalability and transparency Designed onboarding and communication structures to enhance customer experience Converted business use cases into concrete platform improvements Collaborated closely with product and technical teams during implementation phases
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Education
- Professional Scrum Product Owner™ IPSPO I2021Professional Scrum Product Owner™ I
- Diplom Betriebswirtschaft (FH)University of Applied Sciences2009Diplom Betriebswirtschaft (FH)
Skill set
Categories
- Other