Freelancer profile translated to English.
Back to original languageAbout Katrin
Conflict Resolution & Mediation
I work with executives when conflicts escalate, conversations get stuck, or decisions are blocked.
Conflicts hinder progress.Issues remain unspoken, tensions harden, and responsibility is shifted. I help to resolve these conflicts in a structured way – with the goal of enabling those involved to make decisions and take action again.
I moderate and guide the process. I don't provide solutions, but rather create a framework in which conflicting parties can take responsibility and reach sustainable agreements.
I work in mediations and team-related resolution formats– between two or more parties at the executive or team level.
In addition to acute conflicts,I support executives in 1:1 coaching,when they need to prepare for difficult conversations or navigate complex areas of tension.
Collaboration & Approach
Every collaboration begins with abrief preliminary discussionfor an initial assessment of the situation and urgency.
After being commissioned, I clarify with the client who needs to be involved and what framework is appropriate. It is crucial that the relevant people are present – only then can conflict resolution be effective and sustainable.
Background
Certified Mediator (Business Mediation) and Systemic Business Coach with over 20 years of professional experience in corporate and mid-sized structures.
I understand the dynamics of complex organizations, political tensions, and decision-making pressure – and I work in a structured, clear, and solution-oriented manner, especially when things get difficult.
German
Native or bilingual
English
Fluent
Can work on-site
München (up to 50km), Fürstenfeldbruck (up to 50km), Ulm (up to 50km), Stuttgart (up to 50km), Nürnberg (up to 50km)
Experience
- Mittelständisches UnternehmenMediation in escalated professional conflict with management involvementBANKING AND INSURANCENovember 2025 - December 2025 (1 month)München, Germany
Context
Cross-departmental project · 4 participants (2 key operational staff, 2 direct managers)Initial Situation
- Acute professional conflict between two high performers
- Escalating communication with mutual negative attributions
- Collaboration factually blocked
- Risk to project progress and leadership stability
Intervention
- Structured clarification of mandate with responsible managers
- Moderated mediation process (2 sessions)
- Identification of central conflict points and mutual perceptions
- Clarification of misunderstandings and development of binding working agreements
Impact
- Resumption of direct collaboration
- Reduction of personal escalation patterns
- Concrete agreements for future coordination
- Stabilization of the work and leadership environment
- Regionaler EnergieversorgerStructuring intervention for leadership differences in reorganization processENERGY AND UTILITIESApril 2024 - July 2024 (3 months)Köln, Germany
Context
Reorientation of sales · Multiple management levels · Adaptation of roles, responsibilities, and processesInitial Situation
- Divergent views on future structure
- Tensions between department heads and divisional level
- Unresolved fundamental issues with decision-making backlog
- Risk of faction formation within the management team
Intervention
- Conception and execution of a structured workshop series
- Targeted addressing of conflict-prone decision-making issues
- Visualization of role and responsibility logic
- Moderated clarification of divergent perspectives across multiple levels
Impact
- Transparency regarding different leadership and structural assumptions
- Jointly decided structure and decision-making logic
- Stable foundation for subsequent implementation
- Mittelständisches HandwerksunternehmenClarification of critical expectation differences at management levelARTS AND CRAFTSMarch 2023 - March 2023Dachau, Germany
Context
Small company (20 employees) · Two managing directors (owner + employed) · high operational workloadInitial Situation
- Unclarified future and role assumptions
- Planned withdrawal with implicit transfer of central responsibility
- No explicit agreement on willingness and expectations
- Latent tension due to personal connection
Intervention
- Structured clarification of future visions
- Visualization along a shared timeline
- Explicit comparison of expectations and willingness to take on responsibility
- Moderation of decision-making
Impact
- Transparency regarding unshared assumptions
- Clear positioning on role assumption
- Prevention of an abrupt leadership break
- Stabilized decision-making capability
Recommendations
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Education
- Business MediationConsensus GmbH2026▪️Klärungshilfe im Wirtschaftskontext nach Dr. Christoph Thomann ▪️Auftragsklärung Prozessgestaltung in mehrparteilichen organisationalen Kontexten ▪️Teammediation und Arbeit mit Teamdynamiken ▪️Umgang mit Hierarchie, Macht und konfliktgeprägten Entscheidungsstrukturen Die Weiterbildung über 4 Monate umfasste 80 Stunden inklusive der Supervision.
- Systemic Business Coach - (DBVC certified)MBCI Munich2025▪️Systemisches Coaching: Grundlagen, Struktur, Ethik und methodisches Vorgehen ▪️Rollenklärung, Entscheidungsfindung, Umgang mit Emotionen und Belastung ▪️Karriere-, Krisen- und Konfliktcoaching ▪️Coaching im Kontext von Change, Reorganisation und anspruchsvollen Führungssituationen Die Ausbildung über 13 Monate umfasst 150 Interaktionsstunden, inkl. Supervision, Kleingruppenübungen, einer Abschlussprüfung und supervidierten Probe-Coaching-Prozesses, sowie rund 50 Stunden begleitende Triadenarbeit und Selbststudium.
Certifications
- Associate Coach (DBVC)German Federal Association for Coaching e.V.2025
- Certified MediatorInternational School of Management, Germany2025