Description

I’m a detail-oriented Business Analyst and Project Consultant with experience in system enhancements, backlog management, and process optimization. With a strong background in business analysis, quality assurance, and project management, I help teams streamline workflows, improve system functionality, and execute technical projects efficiently.

Currently, I provide freelance consulting services for Vail Resorts, focusing on backlog maintenance, system upgrades, and operational support. I have worked on projects like server decommissioning, tap-to-pay enhancements, and backlog grooming to improve system reliability and user experience.

My expertise includes Jira, Agile methodologies, SQL for troubleshooting, and stakeholder collaboration to drive successful project outcomes.

I’m available for freelance projects in business analysis, project coordination, and process improvement. Let’s work together to optimize your systems and workflows!

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Amsterdam (up to 50km)

Vail Resorts INC.
Business Analyst
November 2024 - Today (1 year and 7 months)
-Enhancements & Maintenance Tasks: Work on backlog enhancements and maintenance requests to improve system functionality.
-Server Decommissioning Project: Assisted in the planning and execution of decommissioning outdated servers.
-Tap-to-Pay Increase Project: Contributed to the implementation of an increased tap-to-pay transaction limit.
-Backlog Grooming & Prioritization: Analyze, organize, and prioritize tasks in the Jira backlog for efficient execution.
Vail Resorts Inc.
IT Business Analyst
May 2022 - November 2024 (2 years and 6 months)
Project and Portfolio:

-Partner with stakholders, project managers, and developers to drive system enhancements from concept to go-live by gathering requirements, translating them into actionable user stories, and managing execution in Jira.
-Participate in the QA life cycle by developing test plans and test scripts, documenting test results, reporting on results, and managing UAT while coordinating usage of test environments for various projects.
-Enhance team knowledge sharing by developing detailed project hand-off documentation, system diagrams, how-to guides, and training materials.
-Led the migration of 40+ automated jobs to a new server by gathering and documenting user stories, technical, and functional requirements.
-Manage the Silvon Upgrade project, overseeing planning, execution, and stakeholder communication.

Operational Support:

-Provide operational support, including the management of the support queue, maintenance activities, and upgrade tasks in accordance to pre-defined procedures for multiple applications.
-Analyze help desk ticket dashboards to identify recurring issues across store locations.
-Manage the largest stakeholder backlog in Jira, streamlining and prioritizing enhancement, bug, and report requests.
-Participate in Agile ceremonies, including sprint planning sessions, retrospectives, and daily stand-ups, ensuring team alignment
-Use SQL for troubleshooting, research, and querying databases for reporting purposes
-Ensure SOX compliance with quarterly duties, maintaining regulatory standards and organizational policies
University of Colorado
IT Business Analyst
April 2020 - May 2022 (2 years and 1 month)
-Played an integral role in coordinating and executing the implementation of a new Learning Management System (LMS) for the School of Medicine.
-Supported application development and user adoption by creating documentation and gathering insights to align with end-user needs.