Freelancer profile translated to English.

Description

As a client relations, operations & digital communication consultant, I support companies in structuring, optimizing, and enhancing their activities. I also assist them with customer adoption and onboarding.

As an independent entrepreneur and founder of My Flex Team, I have developed comprehensive expertise ranging from strategy to execution: process implementation, performance monitoring (KPIs), client relationship management, and the design and deployment of communication tools (emailing, webinars, sales content).

My approach is resolutely results-oriented: improving customer experience, streamlining operations, and supporting business growth with concrete, pragmatic, and measurable solutions.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

JOUKWA
CUSTOMER RELATIONSHIP DIRECTOR
E-COMMERCE
June 2024 - December 2025 (1 year and 6 months)
At Joukwa, I structured and led the Customer Relationship and Sourcing Department, with the objective of improving customer experience and operational performance.
I implemented internal processes, defined monitoring KPIs, coordinated sales and operational teams, and optimized communication flows with clients, suppliers, and partners.
This role allowed me to enhance service quality, streamline operations, and support business growth in a sourcing and logistics-oriented environment.
Sales Strategy Team Management Customer Satisfaction
DOCAPOSTE
CUSTOMER SUCCESS MANAGER
SOFTWARE PUBLISHING
June 2023 - April 2024 (10 months)
Client Follow-up:

• Coordination of committees and preparation of committee materials to ensure effective communication and informed decision-making.
• Centralization of relevant information to facilitate the team's understanding and project tracking.
• Coordination of the technical team to ensure proactive and consistent responses to client needs and requests.

Project Management:

• Supporting clients in their requests for application evolution and customization to meet their specific needs.
• Managing internal projects aimed at improving team processes and performance, thereby strengthening our operational efficiency.
• Leading client projects to ensure timely delivery of solutions, in close collaboration with technical teams and the clients concerned.
• Platform support, providing personalized assistance and strategic advice to maximize the value derived from our application.
Project Management Team Management Customer Satisfaction Business Development Marketing
CONCORD
CUSTOMER SUCCESS MANAGER
SOFTWARE PUBLISHING
September 2022 - April 2023 (7 months)
Client consulting and support. Preparation and facilitation of steering committees. Presentation of commercial offers to clients and key users. Implementation of activity and satisfaction indicators, analysis of dashboards, reporting.
Sales Strategy Customer Satisfaction Business Development Team Management Marketing