Freelancer profile translated to English.
Back to original languageAbout Katia
My studies have allowed me to acquire a multidisciplinary approach to communication. I have developed strong skills in participating in the design, implementation, and monitoring of internal or external communication actions within a company, a community, or an organization.
I have had the opportunity to intervene in numerous missions in the fields of marketing, management, digital communication, social data...
which makes me capable of successfully carrying out the missions you might propose.
A real sense of contact, a strong taste for customer service and sincere qualities,
At the moment I am self-employed, I carry out missions in customer service management, staff management, CRM, Data analyst, BI, administrative management, telemarketing...etc.
French
Native or bilingual
English
Basic
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- ENGIE Digital & ITITSM / SDM Consultant – Continuous Steering and ImprovementMarch 2025 - Today (1 year and 3 months)Application supervision• Incident and Problem Management• Production Deployment Planning• Performance Monitoring• Change Management• Service Level Agreement (SLA) Management• Application Security Management• Continuous Improvement
- BNP ParibasSDM - Global Control TowerApril 2022 - Today (4 years and 2 months)Paris, FranceChange Management:• Management of changes (major, urgent, standard) and risk assessment via ServiceNow.• Preparation and distribution of minutes from Major Change Review Board (MCRB) meetings.• Creation of materials for Global Change Board (GCB) meetings on critical changes.• Animation of daily meetings to present priorities and critical points.• Communication on freeze periods, reminders of restrictions, management of exceptions, and awareness of process compliance.• Participation in the integration of AI to optimize change ticket management.Incident Management:• Monitoring of critical incidents with precise KPI reporting.• Analysis of SLAs to identify discrepancies and propose corrective actions.• Drafting and management of weekly and monthly reports related to incidents.Analysis and Optimization:• Analysis of non-compliant tickets and implementation of corrective actions.• Optimization of processes to enhance responsiveness and improve service quality.
- Inazal GroupManagement ConsultantAugust 2021 - March 2022 (7 months)• Financial management: classification of accounting documents.• Human resources support: management of administrative files.
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Education
- Bachelor of Communication and Public RelationsUniversité Mouloud Mammeri.2015
- Master 1 Business and Organizational Communication: Université Mouloud Mammeri.2016