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Katia Dos SantosKD

Katia Dos Santos

Retail Engineering & Training Expert

€450/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Katia

🚀 Supporting the success of your retail projects, from training engineering to operational deployment.


My approach combines tailor-made pedagogical engineering with sales force management (ambassadors, trainers, merchandisers).

After 6 years in agencies, I now support brands and agencies as a freelancer in two areas of expertise:

🔹 RETAIL ENGINEERING & TRAINING

• Pedagogical engineering: Analysis of strategic needs, definition of learning paths and choice of training formats (digital tools and e-learning).

• Creation of tailor-made materials: Design of briefs, modules, product sheets, and operational instructions for field teams (ambassadors, trainers, merchandisers).

• Facilitation & Coaching: Planning and facilitation of training sessions to engage teams and ensure mastery of the brand message.

🔹 OPERATIONAL DEPLOYMENT & FIELD FOLLOW-UP

• Operational scoping: Aligning teams before D-day to ensure excellence in in-store execution.

• Field visits & Support: Checking in-store compliance (POS, displays), monitoring behavior, and making real-time adjustments to maximize impact and correct course.

• Qualitative assessment: Analyzing field feedback and adjusting training tools during campaigns to maximize performance.

Brands that have trusted me:
Heineken, Suntory, Mondelez, Bacardi, Carte Noire, Carrefour, SC Johnson...

Shall we discuss?
✉️ | 💬 Directly via MP
  • French

    Native or bilingual

  • Portuguese

    Native or bilingual

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • KDS Ingénierie & Formation Retail
    Retail Engineering & Training Expert | Operational Deployment
    EDUCATION AND E-LEARNING
    April 2026 - Today (4 months)
    Paris, France

    Tailor-made support for brands and agencies, from training engineering to operational deployment of field teams.


    🔹 RETAIL ENGINEERING & TRAINING
    - Pedagogical engineering: Analysis of strategic needs, definition of learning paths, and structuring of training formats (digital tools and e-learning).

    - Creation of tailor-made materials: Design of briefs, modules, product sheets, and operational instructions for sales forces (ambassadors, trainers, merchandisers).

    - Facilitation & Coaching: Planning and facilitation of training sessions to engage teams and ensure mastery of the brand message.

    🔹 OPERATIONAL DEPLOYMENT & FIELD FOLLOW-UP

    - Operational scoping: Strategic alignment of teams before D-day to ensure excellence in in-store execution.

    - Field follow-up & Assessments: Compliance visits (POS, marketing displays) and qualitative assessment reports to optimize impact and make real-time corrections.

    Partner brands in agencies: Heineken, Suntory, Mondelez, Bacardi, Carte Noire, Carrefour, SC Johnson...

    ✉️
  • Globe Groupe
    Training Project Manager
    RETAIL (LARGE RETAILERS)
    September 2023 - September 2025 (2 years)
    Paris, France
    - Pedagogical Engineering & E-learning: Global design of training paths and creation of tailor-made content (e-learning modules, training materials, scripts, and creative briefs).

    - Project Management & Structuring: Creation and deployment of the internal training department, definition of operational processes, selection of service providers and tools, and monitoring of allocated budgets.

    - Coordination & Field Follow-up: Planning of sessions, management of activation material logistics, and monitoring of performance indicators (KPIs) to ensure training effectiveness.

    - Facilitation: Management, supervision, and skills development support for trainers and field teams (brand ambassadors, sales representatives).
    Training Facilitation Project Management Pedagogical Engineering Operational Marketing Retail Training
  • Globe Groupe
    Training Officer
    RETAIL (LARGE RETAILERS)
    September 2019 - September 2023 (4 years)
    Paris, France
    - Facilitation & Pedagogy: Facilitation of training sessions and field support for teams and brand ambassadors.

    - Follow-up & Validation: Assessment of acquired skills and verification of the proper implementation of training modules.

    - Logistics & Deployment: Complete management of field activation materials and regular visits to ensure the quality of the setups.
    Training Facilitation Pedagogical Engineering Logistics Monitoring

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