Name: Virtual Assistant
Price: 400 EUR
Availability: InStock

Freelancer profile translated to English.

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Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Selbstständig
Content Creator (User Generated Content) / Social Media Management / Freelancing Assistant
June 2024 - Today (2 years)
• Creation of authentic User Generated Content (UGC) for brands in the beauty, food, travel, and health/fitness sectors
• Development and implementation of social media strategies to increase reach, engagement, and brand awareness
• Conception, filming, editing, and optimization of video content (Reels, TikToks, Ads) for performance and target audience impact
• Conducting market and target group analyses to align content with trends and customer journeys
• Managing freelancing projects in social media, project management, and customer communication
• Support with campaign planning, content calendars, and community management
• Close collaboration with brands and agencies to develop creative content ideas and formats
• Offering additional services such as scripting, editing, format adaptation, revisions, hook, body, and CTA creation
ALH Gruppe
Project Management Officer – Customer Service
December 2024 - August 2025 (8 months)
70 Stuttgart, Germany
• Management and supervision of external service providers with a focus on service hotlines
• Process optimization and quality assurance in customer service
• Cost control, contract management, and invoice verification of external partners
• Leading and participating in projects for the further development of customer service
• Responsibility for call flows, routing, and incident management
• Interface between internal departments and external service providers
• Competitive analyses and implementation of innovative service concepts
• Knowledge management, reporting, and KPI analysis
ALH Gruppe
Team Lead Health Insurance, Claims Department
May 2023 - December 2024 (1 year and 7 months)
70 Stuttgart, Germany
• Professional and disciplinary leadership of a customer service team
• Management, prioritization, and optimization of claims processes to increase service quality
• Development and promotion of employees through regular feedback and development discussions
• Monitoring and analysis of relevant KPIs for sustainable optimization
• Escalation management and direct interface for internal and external partners
• Review and approval of claims payments (four-eyes principle)
• Onboarding of new employees and trainees, as well as active participation in projects