About Katherine
Spanish
Native or bilingual
English
Fluent
French
Conversational
Experience
- Administrative Support SpecialistFreelance – Remote ClientsHUMAN RESOURCESJanuary 2023 - Today (3 years and 5 months)▸Identified an unmanaged client portfolio of 20+ accounts with no assigned contact and no active communication — built the tracking system from scratch, established direct outreach, resolved information gaps blocking payments, and successfully recovered outstanding balances critical to company revenue.▸Delivered trilingual administrative and operational support (EN/FR/ES) across remote teams across multiple time zones, maintaining continuity without supervision.▸Managed financial documentation workflows including invoice tracking, reconciliation support, and reporting preparation for international clients.▸Designed and implemented internal communication structures that reduced follow-up delays and aligned cross-functional priorities.
- TForce WorldwideAdministrative & Financial AssistantLOGISTICS AND SUPPLY CHAINJanuary 2022 - January 2023 (1 year)United StatesDelivered monthly financial reports with higher accuracy. Managed invoicing/payments for 50+ international clients. Resolved client queries in EN/ES with high satisfaction.
- EXL ServiceAdministrative AssistantHEALTH AND WELLNESSJanuary 2021 - January 2022 (1 year)▸Handled structured internal records and administrative documentation for a US-based operations team in a fully English-language environment.▸Supported multilingual administrative processes (EN/ES), bridging communication between teams with different language needs.▸Managed organized databases ensuring data integrity and internal accessibility across departments.
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Education
- Multilingual Customer ServiceUniversidad Autónoma de Colombia2022Multilingual Customer Service