Freelancer profile translated to English.
Back to original languageAbout Katherin
Digital operations professional with experience in process automation, operations analysis, and workflow optimization using technological tools. Interest in data analysis and continuous improvement of organizational processes through automation and the use of digital tools.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Broadcaster BotCustomer Success / OperationsSOFTWARE PUBLISHINGFebruary 2025 - January 2026 (11 months)Bogotá, ColombiaImplementation and optimization of automated workflows for companies.- Analysis of operational processes and elimination of manual tasks through automation.- Configuration of conversational bots and improvement of user experience.- Management of onboarding and activation of business accounts.- Collaboration with internal teams on growth strategies.
- Atento – Cliente Endesa EspañaTelephone AdvisorRAW MATERIALS INDUSTRYMarch 2024 - November 2024 (8 months)Bogotá, ColombiaCustomer management and incident resolution.- Service optimization for clients.- Achievement of commercial objectives through customer service strategies.
- Falabella.comWebhelpE-COMMERCEJune 2023 - January 2024 (7 months)Bogotá, ColombiaCustomer support for e-commerce via chat.- Order, return, and issue management.- Identification of problem patterns in customer service.
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Education
- Technologist in Commercial CommunicationSENA2022Tecnólogo en Comunicación Comercial
- Technician in Software ProgrammingSENA2020Técnico en Programación de Software