Description

I help organisations stabilise IT operations, regain control over service delivery, and bring structure to complex, multi-vendor environments.

With 15+ years in global organisations (Shell, GE, Huber), I step in when operations are under pressure, vendors are misaligned, or transformation needs to move from plans to execution.

My focus is on restoring stability, improving service performance, and establishing clear operating models that actually work in practice.

Typical engagements include IT operations stabilisation, service delivery improvement, vendor governance, ITSM / ServiceNow optimisation, and post-merger IT integration.

Industry field of expertise

Languages

English
Native or bilingual
Dutch
Native or bilingual
Polish
Native or bilingual
French
Basic

Workplace preferences

Can work on-site

Antwerpen (up to 50km), Brussel (up to 50km), Gent (up to 50km), Leuven (up to 50km), Hasselt (up to 50km)

Independent
Strategic IT Consultant
October 2024 - Today (1 year and 10 months)
– Advise IT managers and business leaders on team structure, roles, and decision-making.
– Support organisations with IT strategy, service delivery improvements, and ways of working.
– Coach professionals through leadership transitions and stakeholder challenges.
– Help clients adopt cloud, collaboration, and knowledge management tooling effectively.
IT Strategy ITIL Change Management & Transformation
Huber Engineered Materials Belgium
Senior IT Manager, EMEA/APAC
April 2023 - September 2024 (1 year and 5 months)
Antwerpen, Belgium
– Led post-merger IT integration of Biolchim Group (identity & access, ERP, infrastructure, service processes).
– Delivered €1M WAN modernisation and €1.6M infrastructure investment programme.
– Rolled out ServiceNow (CMDB, Incident, Change, Demand) across EMEA/APAC region.
LAN/WAN M&A Integration Change Management IT Architecture C-Level Management
Shell Information Technology Intl.
Lead IT Operations Manager
December 2018 - July 2021 (2 years and 7 months)
Den Haag, Netherlands
– Directed IT operations and service delivery for 20,000 users across 5 global Shared Business Operations hubs.
– Modernised 9,000+ systems in 4 months; improved security posture and productivity by 20%.
– Managed €85M OPEX / €15M CAPEX; delivered €3M+ in savings through sourcing optimisation.
– Led overnight transition to remote work for 20,000 employees during COVID-19.
CAPEX OPEX IT Operations Stabilisation IT Strategy IT Security