Description

I am a results-driven Salesforce professional with over 10 years of experience as a Salesforce Administrator and certified Salesforce Platform professional. I specialize in delivering scalable, business-focused solutions across Sales Cloud, Salesforce CPQ, Life Sciences Cloud, and Financial Services Cloud.

My background combines deep technical expertise with strong business analysis skills, allowing me to translate complex requirements into efficient, user-friendly Salesforce solutions. I have extensive experience designing and optimizing Flows, building intelligent automations, and leveraging Einstein prompts to enhance productivity, insights, and decision-making.

Throughout my career, I have supported organizations in streamlining sales processes, improving data integrity, and maximizing ROI from their Salesforce investment. I am particularly skilled at CPQ implementations, lifecycle management in regulated industries like life sciences, and financial services workflows that demand precision and compliance.

As a Salesforce Business Analyst, I excel at gathering requirements, stakeholder communication, and delivering solutions that align with strategic goals. I focus on clarity, efficiency, and long-term scalability in every project.

If you're looking for a reliable Salesforce expert who can bridge the gap between business needs and technical execution, I’m here to help you succeed.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Nashville (up to 50km)

Accenture
Salesforce Business Analyst
DIGITAL AND IT
January 2020 - January 2026 (6 years)
San Francisco, United States
~Recommended 7 Salesforce apps that tracked and measured 2K customer satisfaction and sales
performances.

~Introduced 8 new metrics and initiated 11 improvements to the company’s existing Salesforce solutions, increasing their information collection efficiency by 19%.

~Extracted actionable insights from Salesforce data, saving 8 companies $1M per year in unnecessary expenses and increased sales by 30% from 2016 to 2021.

~Facilitated the practice of inculcating and using blockchain technology in Salesforce use, helping to increase the speed and efficiency of operations by 90%.
Salesforce Business Analyst Technical project management Requirements specification Salesforce Sales Cloud Apex
Bio-Tech Consulting
Salesforce Administrator
DIGITAL AND IT
December 2014 - November 2019 (4 years and 11 months)
Austin, United States
Created 800 new user-profiles and successfully resolved complaints of 110 users per month with a 95% success rate in the first 3 months.
Facilitated changes to Salesforce processes, decreasing the incidence of user errors and glitches by 45%.
Succeeded in integrating 10 additional cloud-based tools into Salesforce, including Hubspot, Zoho, and Sage CRM.
Salesforce Life Sciences Hubspot Sage CRM QA testing