Freelancer profile translated to English.

Description

Hello,

My core business is IT production. I work on a "régie" or fixed-price basis, in hybrid or full remote mode, for clients in various sectors (Industry, energy, banking, insurance, pharmaceutical laboratories, etc.). My areas of expertise are:

Multi-project production/infrastructure management
Change & Problem management
Service delivery management

Soft skills:

Very good interpersonal skills
Pragmatism
Service-oriented
Empathy

My guiding principle: "We are allowed to disagree, but we are not allowed to not get along."

Sincerely

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Republic of France (up to 50km)

Tessi Technologies
Steering and Support Consultant
DIGITAL AND IT
November 2022 - Today (3 years and 7 months)
Boulogne-Billancourt, France
Tasks Incident identification
Handling user incidents
Initial analysis of user incidents.
Participation in client meetings to provide updates.
Planning of deployment dates
Participation in deployment
Operations
Maintaining client infrastructure operational
Installation of new environment versions
Support
User support for all team tickets

Requirements gathering
• Implementation of work tools
• Presentation of the team's work process.
• Study and configuration of tools: JIRA, JIRA Service Desk, Confluence,
Sharepoint, Gavitee.
• Implementation of documentation on work tools:
Confluence, Sharepoint, Gravitee.
• Communication to clients about the new work system.
Docker Cassandra Kibana Atlassian Confluence Atlassian JIRA Gravitee ITSM
bnpparibas
Service Delivery Manager
BANKING AND INSURANCE
October 2019 - September 2022 (3 years)
Montreuil, France
Ø Coordination and Steering:
· Management of ODM12 infrastructure evolutions
o Reception and planning of requests related to evolutions
o Creation and monitoring of changes,
o Implementation of the work process
o Steering of activities related to the domain's infrastructure or applications
o Organization and monitoring of operations related to evolutions.
· Incident Management:
o Detection and resolution of incidents (Application restarts/stops, Oracle instances or server).
o Organization and facilitation of meetings for incident resolution monitoring.
o Establishment of a crisis unit for monitoring and resolving major incidents
o Writing PIR (Post Incident Report) using the 5 Whys method
o Training of production engineers on incident resolution.
· Problem Management:
o Analysis and investigation of recurring incidents.
o Analysis and detection of incident root causes
o Proposal of action plans for the definitive resolution of incidents or a
Ø Support:
· Applications: JIRA, Confluence, QC ALM and Octane
o Creation of spaces, projects
o User profile management
o User group management
o Connection statistics generation
o User support for project space management.
· ARIS Application
o Accounting closings
o Publication
o User rights management
· CLARITY Application
o Authorization management,
o Domain change management
· Adret, FLEXLM Applications:
License management for BNP infrastructures
Oracle Oracle Database Linux Atlassian Confluence Atlassian JIRA ALM QC Octane Render Delph ITSM SQL Server Clarity
Bouygues Telecom
Application Analyst/Tests and Validation
TELECOMMUNICATIONS
September 2018 - September 2019 (1 year and 1 month)
Meudon, France
Ø Study and design of tests for validation
· Writing of different test cases
· Execution and validation of test cases
· Execution and validation of tests with business stakeholders
· Participate in sprint commitment
· Participate in each sprint retrospective
Ø Writing of the test strategy
· Define the scope and the list of test cases
· Define the test schedule
· Define the criteria or milestones for deployment
· Reporting of incidents and anomalies
· Demonstrate different topics
· Writing progress reports on each project
Ø Level 2 Support for tests & Applications
· Management of incidents and anomalies in production & testbed
· Support on various topics related to recent deployments
· Incident analysis
· Pre-resolution on the impact and source of the incident
· Opening of anomalies corresponding to incidents
Weekly report of incidents and anomalies.
Atlassian Confluence Kibana Atlassian JIRA ServiceNow ITSM SoapUI Steering Tool SQL Symfony