Freelancer profile translated to English.

Description

Hello,

My core business is IT production. I work on a consultancy or fixed-price basis, in hybrid or full remote mode, for clients in various sectors (Industry, energy, banking, insurance, pharmaceutical laboratories, etc.). My areas of expertise are:

Multi-project production/infrastructure management
Change & Problem management
Service delivery management

Soft skills:

Very good interpersonal skills
Pragmatism
Service-oriented
Empathy

My guiding principle: "We are allowed to disagree, but we are not allowed to not get along."

Sincerely,

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Republic of France (up to 50km)

Tessi GED - Groupe Tessi
Steering and Support Consultant
DIGITAL AND IT
November 2022 - Today (3 years and 9 months)
Boulogne-Billancourt, France
Tasks
Incident identification
Handling user incidents
Initial analysis of user incidents.
Participation in client meetings to provide updates.
Planning deployment dates
Participation in deployment
Operations
Maintaining client infrastructure operational
Installing new environment versions
Support
User support for all team tickets

Requirements gathering
• Setting up work tools
• Presenting the work process for the teams.
• Studies and configuration of tools: JIRA, JIRA Service Desk, Confluence, Sharepoint, Gavitee.
• Setting up documentation on work tools:
Confluence, Sharepoint, Gravitee.
• Communicating to clients about the new work system.
Cassandra Kibana Atlassian JIRA ITSM Jira/Confluence
BNP-Paribas
Service Delivery Manager
BANKING AND INSURANCE
October 2019 - September 2022 (3 years)
Montreuil, France
Ø Coordination and Steering:
· Infrastructure evolution management
o Reception and planning of requests related to evolutions
o Creation and follow-up of changes,
o Implementation of the work process
o Steering of activities related to infrastructures or applications in the domain
o Organization and follow-up of operations related to evolutions.
· Incident Management:
o Detection and resolution of incidents (Restarting/stopping applications, Oracle instances, or servers).
o Organization and facilitation of meetings for incident resolution follow-up.
o Setting up a crisis unit for monitoring and resolving major incidents
o Writing PIR (Post Incident Report) using the 5 Whys method
o Training production engineers on incident resolution.
· Problem Management
o Analysis and investigation of recurring incidents.
o Analysis and detection of incident root causes
o Proposal of action plans for the definitive resolution of incidents or a
Ø Support:
· Applications: JIRA, Confluence, QC ALM and Octane
o Space creation, project creation
o User profile management
o User group management
o Connection statistics generation
o User support for project space management.
· ARIS Application
o Accounting closures
o Publication
o User rights management
· CLARITY Application
o Authorization management,
o Domain change management
· Adret, FLEXLM Applications:
BNP infrastructure license management
Oracle Linux Atlassian JIRA ALM QC ITSM
bouygues
Application Analyst/Tests and Validation
TELECOMMUNICATIONS
September 2018 - September 2019 (1 year and 1 month)
Meudon, France
Ø Study and design of tests for validation
· Writing different test cases
· Execution and validation of test cases
· Execution and validation of tests with business stakeholders
· Participate in sprint commitment
· Participate in each sprint retrospective
Ø Writing the test strategy
· Define the scope and list of test cases
· Define the test schedule
· Define the criteria or milestones for deployment
· Report incidents and anomalies
· Provide demonstrations on various topics
· Write progress reports on each project
Ø N2 Support & Application Support
· Management of incidents and anomalies in production & testbed
· Support on various topics related to recent deployments
· Incident analysis
· Pre-resolution on the impact and source of the incident
· Opening anomalies corresponding to incidents
Weekly report of incidents and anomalies.
Atlassian Confluence Kibana Atlassian JIRA ServiceNow ITSM