Freelancer profile translated to English.

Description

I connect with the audience using clear and friendly language, helping companies with virtual assistance, customer service, administrative tasks, and sales support. My added value is the combination of organization, effective communication, and a focus on solutions, guaranteeing reliable results.

I manage projects such as client follow-up, agenda coordination, data transcription, report preparation, and sales support, ensuring efficiency and improvement in the customer experience.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

Transport Global
Sales and Operations Assistant
IMPORT AND EXPORT
March 2024 - February 2026 (1 year and 11 months)
Tegucigalpa, Honduras
Experience as a Sales Assistant in the operational area of land and sea freight, coordinating shipments, tracking shipments, and direct customer service. Preparation of quotes, document management (waybills, BL, and invoicing), and communication with carriers and logistics agents. Focus on meeting deadlines, resolving incidents, and supporting the sales team to ensure efficient and reliable service.
Sales Sales Strategy Extract, Transform, Load (ETL) Data Loading Operations Management
Gestel S.A.
Administrative Assistant / Receptionist
IMPORT AND EXPORT
April 2021 - January 2023 (1 year and 9 months)
I worked as an Administrative Assistant and Receptionist, responsible for public reception, call management, agenda handling, and appointment coordination. I also organized documents, transcribed data, and provided support in general administrative tasks, ensuring order, efficiency, and good customer service.
Receptionist Document Management After-sales Service Document Writing Telephone Answering
GrupoQ
Data Entry Clerk
BANKING AND INSURANCE
February 2018 - January 2021 (2 years and 11 months)
Data Entry Assistant, I was responsible for entering, organizing, and updating information in systems and databases, ensuring accuracy and order. I also performed data verification, document transcription, and provided support in related administrative tasks, maintaining efficiency and meeting deadlines.
Data Entry Telephone Answering Social Media Management Data Writing Customer Service

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Remote Work and Collaboration
INFOP
2024
Formación enfocada en el desarrollo de habilidades para desempeñarme eficientemente en entornos de trabajo remoto. Aprendí a gestionar el tiempo de manera productiva, utilizar herramientas digitales de comunicación y colaboración, coordinar tareas en equipos virtuales y mantener una comunicación clara y profesional. También reforcé competencias en organización, autonomía, cumplimiento de objetivos y buenas prácticas para garantizar resultados efectivos a distancia.

Karla Valladares

Administrative Assistant I Virtual Assistant

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