About Karla
Spanish
Native or bilingual
English
Basic
Experience
- True Liberty Group S.L.AdministrativeRETAIL (LARGE RETAILERS)April 2026 - Today (4 months)Madrid, Spain• Customer service and comprehensive document management, report preparation and filing, contracts, agenda management, order processing, and invoicing.• Proficiency in office tools and business management systems, ensuring organization, process accuracy, and efficient support for daily company operations.
- Yinius SDR(Sales Development Representative) - Digital SalesJanuary 2024 - January 2025 (1 year)• Execution of strategic prospecting and qualified lead generation in the educational sector.• Management of the initial sales cycle and contact with potential clients (Inbound and Outbound).• Use of digital tools for optimizing sales processes and opportunity tracking.
- LocotooSales Assistant / Cashier / Customer ServiceJanuary 2021 - January 2023 (2 years)• Customer service with specialized technical advice, sales orientation, and loyalty building.• Management of insurance, after-sales service, and follow-up, ensuring profitability, organization, restocking, and excellent point-of-sale presentation. Excellent customer portfolio due to the service provided.
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Education
- Bachelor's DegreeUniversity of Havana2024Licenciatura
- Expert Master in SDRYinius2025Máster Experto SDR