About Karin
Swedish
Native or bilingual
English
Fluent
Experience
- H&M GroupGroup Manager (Customer Feedback & Quality Strategy)RETAIL (LARGE RETAILERS)August 2022 - January 2026 (3 years and 5 months)Stockholm, SwedenLed operational and product quality initiatives across global teams and business functions, improving alignment, and enabling more consistent decision-making and operational follow-up.● Led and developed a global cross-functional team within Customer Feedback, Stopped Orders, and Packaging & Garment Care, supporting continuous improvement and operational development across multiple business areas● Adapted leadership approach to support specialists, challenge established ways of working, and strengthen team effectiveness during periods of organizational change● Led the team through organizational change by driving communication, engagement, and structured workshops to support alignment, adoption and team stability during the change● Collaborated closely with production, logistics, and commercial functions to strengthen alignment around customer feedback and product quality● Selected by HR to coach and support managers as part of an internal leadership initiative
- H&M GroupGlobal —Product Quality & Process Development LeadRETAIL (LARGE RETAILERS)February 2016 - July 2022 (6 years and 5 months)Stockholm, SwedenOperational development and change management professional with experience driving process improvement, implementation initiatives, and organizational change in complex global environments.Led cross-functional initiatives on operational development, process improvement, and implementation of standardized ways of working across international teams. Experienced in stakeholder management, rollout support, training material development, communication, and enabling adoption during operational and organizational change initiatives.Drove global reporting and implementation initiatives that improved operational follow-up, data quality, root cause analysis, and decision-making capabilities across multiple functions and regions. Collaborated closely with operational teams, IT, and global stakeholders to create structure, improve alignment, and support sustainable operational improvements in evolving organizations.Strong background in facilitating cross-functional collaboration, supporting change adoption, and creating clarity in complex environments with multiple stakeholders and dependencies.
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Education
- Courses in Purchasing, Textile materials, and Garment constructionTillskärarakademin2015Courses in Purchasing, Textile materials, and Garment construction