Karine Mercier

I manage your e-commerce or omnichannel projects from A to Z:

- Discovery and Scoping

- Management of multi-disciplinary teams (project managers, product managers, product owners, Business Analysts, IT, Front-End and Back-End Developers, QAs).

- Agile delivery within schedule, quality, and budget constraints

- Roadmap prioritization by value and ROI

- P&L Management

- Effective alignment with business stakeholders (marketing, sales, finance, supply chain, etc.)

- Mastery of omnichannel commercial strategy (acquisition, customer journey, retention, loyalty, CRO)

Over 20 years of experience in digital, from e-commerce to omnichannel, encompassing all successive phases of innovation. I have the unique ability to effectively bridge the gap between business and technology.

Highly focused on tangible results, operations, and delivery, I never lose sight of the initial objective and overall strategy. With a firm but fair approach, I guide teams towards their goals by empowering them with autonomy and responsibility.

Accustomed to international environments and rapid onboarding, I am immediately operational.

Experience in Retail.

Soft skills: adaptability, agility, solution-oriented, teamwork, listening, coaching, strong commitment to quality, affinity for luxury and artistic fields.

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- Fashion/Luxury (Chloé, Azzedine Alaïa, CHANEL, Christian Dior Couture, Saint-Laurent Couture, Lacoste)

- Perfumes and Beauty (CHANEL, L'Oréal, Yves Rocher)

- Watchmaking and Jewelry (CHANEL, Bell&Ross, Histoire d'Or, Marc Orian, Trésor, Stroili Oro, Oro Vivo)

- Assistance (Europ-Assistance)

- Insurance (AXA, RCI Banque, Europ-Assistance)

- Banks (Société Générale, Société Générale Private Banking, CaixaBank, Visa Infinite).

- Automotive (Fiat Group: Fiat, Alfa Romeo, Lancia; Renault Group: RCI Banque)