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Karine LepeixKL

Karine Lepeix

Structuring & scale-up

€1,000/day
Paris 8e Arrondissement, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Karine

Facilitator and business accelerator, I design new growth models in a multidisciplinary way. I identify opportunities, test them, and then scale them up (France +) within optimized timeframes and budgets, by leveraging collective intelligence, structuring and piloting the deployment program, and driving transformation in a silo-free manner.

I enjoy supporting VSEs and SMEs in their growth: structuring their processes, simplifying their organization, acting as a partner in establishing their strategy, supporting their management and the execution of their roadmap, and implementing action plans to capture new business.
I combine analysis, methodology, and operational support.
My strengths are my analytical skills, my rigor in methodology and processes, my ability to engage teams in change, and to pilot roadmaps. I am programmed for projects to succeed by staying on course, finding solutions with the collective, and mobilizing teams.

Through 20 years of experience at SNCF in customer unit management positions, I have developed expertise in strategic vision, business unit management, program management (real estate projects, national passenger information quality projects involving Information Systems), structuring/processes (NF Services Gare du Nord certification), team management (200+), change management, development/launch of new products (Social and Solidarity Economy, catering, offices, daycare centers, personal services, …) followed by large-scale deployment (France) in an industrialization mode with controlled costs and deadlines, fundraising, development of partnerships and links with local authorities, connecting large groups and start-ups (supporting 70 start-ups).
  • French

    Native or bilingual

Can work on-site
Paris 8e Arrondissement (up to 50km)

Experience

  • Kaliergo
    Consulting and support for companies in structuring and scale-up
    January 2022 - Today (4 years and 5 months)
    • Structuring and optimizing company organization
    • Analyzing and implementing economies of scale
    • Designing, accelerating, and growing development strategies
    • Sectors related to resident services: mobility, real estate, health, arts and culture, education, catering
  • SNCF Mobilités
    Deputy Director, Passenger Information
    PUBLIC SECTOR
    January 2018 - December 2021 (3 years and 11 months)
    2 Pl. aux Etoiles, 93200 Saint-Denis, France
    Steering Committee Member
    5 million customers / day
    Management of 7 senior project managers
    Overhauling internal system flaws with agility to make communication to 5 million customers more effective

    • Conducting diagnosis, analysis, and synthesis of customer and staff habits, perceptions, and expectations at a national level regarding passenger information (studies on a sample of 5000 customers and 1000 agents)

    • Developing the program collaboratively
    - Multi-business, multi-dimensional, multi-channel, CAPEX €100M
    - Setting up, managing, and coordinating 10 cross-functional project teams
    - Implementing governance, budget, and financial monitoring, developing measurement indicators, quality monitoring, risk identification and management
    - Monthly reporting to Executive Committee, Board of Directors, and Ministry of Transport

    • Leading and supporting managerial transformation
    - Defining and deploying the roadmap to 100,000 agents, 13 regions
    - Developing and deploying the national internal and external communication plan
    - Managing the managerial plan: organizing national managerial events, designing managerial tools, managerial animation of the 13 regions
    - Defining and deploying an internal identity for the Passenger Information brand
    - Performance: net positive impact in 2 years

    • Launching new customer services
    - Designing and managing an open innovation challenge "Sprint Information Voyageurs"
    - Calls for projects to all internal departments (140,000 agents) and external startups
    - Selection of 30 internal projects and 40 external projects: augmented reality, machine learning, predictive tools, geolocation, …
    - Organizing the Grand Finale at Station F
    - Supporting and accelerating the winning projects

    • Improving customer image
    - Launching #ALLOSIMONE, the dedicated hashtag to voice the customer's perspective and the 3D version in motion capture
    - Measuring customer satisfaction, performance: +10% in 2 years
    Program Management Change Management Agile Methodology Branding Process Optimization
  • SNCF Gares & Connexions
    Director of the Real Estate Department
    REAL ESTATE
    January 2014 - January 2017 (3 years)
    34 Rue du Commandant René Mouchotte, 75014 Paris, France
    3 million customers / day 385 stations under real estate management
    Management of 15 executives
    Member of the Management Committee

    Mission: Generate property income by transforming stations into living spaces

    • Developing the land valorization strategy
    - Developing and managing the annual roadmap in lean management
    - CAPEX €100M
    - Performance: ROI 10%

    • Creating new service business models
    - Creating "gare partagée" (shared station), a laboratory for social and commercial innovation and collaborative development
    - Designing "out of the box" projects, innovation, and prototyping using design thinking

    • Launching new services
    - Managing an annual call for projects, the "Challenge Gare Partagée," in conjunction with economic development stakeholders (Region, Departments, Cities, associations, Chambers of Commerce, Economic Development Agency, …) and the collaborative economy (Ouishare, La Ruche Qui Dit Oui, …)
    - Identifying, acculturating, and accelerating 70 startups

    • Large-scale development
    - Managing over 100 projects/year within optimized deadlines and costs halved to transform Ile de France stations into living spaces by establishing businesses (5 restaurants/year) and services (10 concierges/year, 10 co-working spaces/year, 100 workspaces/year, 100 parcel pickup lockers/year, …)
    - Valorizing land through 20 completed real estate projects (housing, offices, daycare centers, …) in partnership with local authorities
    - Raising funds €20M/year from the Ile de France Region and Caisse des Dépôts et Consignations
    - Creating and managing a community of 70 startups present at the station: collaborative exchange platform, sharing and feedback, thematic events, …
    - Deploying "gare partagée" nationwide
    Business Development Program Management Innovation Business Analysis Business Plan Marketing Public Relations Design Thinking

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Education

  • Master In Management - MIM, Economics, Marketing, Human Resources
    ESSEC Business School
    2001
    Master In Management - MIM, Economie, marketing, ressources humaines
  • Preparation for entrance exams to Business Schools
    lycée pierre de fermat Toulouse
    1997
    préparation aux concours d'entrée aux Grandes Ecoles de Commerce

Skill set (46)

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