About Karine
French
Native or bilingual
Experience
- KaliergoConsulting and support for companies in structuring and scale-upJanuary 2022 - Today (4 years and 5 months)• Structuring and optimizing company organization• Analyzing and implementing economies of scale• Designing, accelerating, and growing development strategies• Sectors related to resident services: mobility, real estate, health, arts and culture, education, catering
- SNCF MobilitésDeputy Director, Passenger InformationPUBLIC SECTORJanuary 2018 - December 2021 (3 years and 11 months)2 Pl. aux Etoiles, 93200 Saint-Denis, FranceSteering Committee Member5 million customers / dayManagement of 7 senior project managersOverhauling internal system flaws with agility to make communication to 5 million customers more effective• Conducting diagnosis, analysis, and synthesis of customer and staff habits, perceptions, and expectations at a national level regarding passenger information (studies on a sample of 5000 customers and 1000 agents)• Developing the program collaboratively- Multi-business, multi-dimensional, multi-channel, CAPEX €100M- Setting up, managing, and coordinating 10 cross-functional project teams- Implementing governance, budget, and financial monitoring, developing measurement indicators, quality monitoring, risk identification and management- Monthly reporting to Executive Committee, Board of Directors, and Ministry of Transport• Leading and supporting managerial transformation- Defining and deploying the roadmap to 100,000 agents, 13 regions- Developing and deploying the national internal and external communication plan- Managing the managerial plan: organizing national managerial events, designing managerial tools, managerial animation of the 13 regions- Defining and deploying an internal identity for the Passenger Information brand- Performance: net positive impact in 2 years• Launching new customer services- Designing and managing an open innovation challenge "Sprint Information Voyageurs"- Calls for projects to all internal departments (140,000 agents) and external startups- Selection of 30 internal projects and 40 external projects: augmented reality, machine learning, predictive tools, geolocation, …- Organizing the Grand Finale at Station F- Supporting and accelerating the winning projects• Improving customer image- Launching #ALLOSIMONE, the dedicated hashtag to voice the customer's perspective and the 3D version in motion capture- Measuring customer satisfaction, performance: +10% in 2 years
- SNCF Gares & ConnexionsDirector of the Real Estate DepartmentREAL ESTATEJanuary 2014 - January 2017 (3 years)34 Rue du Commandant René Mouchotte, 75014 Paris, France3 million customers / day 385 stations under real estate managementManagement of 15 executivesMember of the Management CommitteeMission: Generate property income by transforming stations into living spaces• Developing the land valorization strategy- Developing and managing the annual roadmap in lean management- CAPEX €100M- Performance: ROI 10%• Creating new service business models- Creating "gare partagée" (shared station), a laboratory for social and commercial innovation and collaborative development- Designing "out of the box" projects, innovation, and prototyping using design thinking• Launching new services- Managing an annual call for projects, the "Challenge Gare Partagée," in conjunction with economic development stakeholders (Region, Departments, Cities, associations, Chambers of Commerce, Economic Development Agency, …) and the collaborative economy (Ouishare, La Ruche Qui Dit Oui, …)- Identifying, acculturating, and accelerating 70 startups• Large-scale development- Managing over 100 projects/year within optimized deadlines and costs halved to transform Ile de France stations into living spaces by establishing businesses (5 restaurants/year) and services (10 concierges/year, 10 co-working spaces/year, 100 workspaces/year, 100 parcel pickup lockers/year, …)- Valorizing land through 20 completed real estate projects (housing, offices, daycare centers, …) in partnership with local authorities- Raising funds €20M/year from the Ile de France Region and Caisse des Dépôts et Consignations- Creating and managing a community of 70 startups present at the station: collaborative exchange platform, sharing and feedback, thematic events, …- Deploying "gare partagée" nationwide
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Education
- Master In Management - MIM, Economics, Marketing, Human ResourcesESSEC Business School2001Master In Management - MIM, Economie, marketing, ressources humaines
- Preparation for entrance exams to Business Schoolslycée pierre de fermat Toulouse1997préparation aux concours d'entrée aux Grandes Ecoles de Commerce