Freelancer profile translated to English.

Description

Hello,

B2B Inside Sales Representative specializing in outsourced business development, I assist companies in generating opportunities, sales, and customer loyalty.

I am involved in the entire sales cycle: targeted prospecting, file qualification, setting qualified appointments, telesales, demonstrations, closing, and customer follow-up.

Accustomed to working in support of sales and marketing teams, I also contribute to sales campaigns, satisfaction surveys, and loyalty-building actions, with a results-oriented approach and a focus on quality customer relationships.

My goal: to save companies time, secure their business development, and increase their revenue, while offering a professional, reliable, and human relationship.

I adapt to your tools, methods, and objectives to become a true outsourced sales partner.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Crédit Agricole du Morbihan
Sales Advisor
BANKING AND INSURANCE
February 2025 - May 2025 (3 months)
Quéven, France
— Welcoming and assisting individual clients in the branch — Handling incoming calls and common requests - Administrative processing of client files - Contribution to customer satisfaction and loyalty
CUSTOMER LOYALTY ACTIVE AND EMPATHETIC LISTENING Incident Management Telephone Call Management Customer Reception
ETIB
Inside Sales Representative
SOFTWARE PUBLISHING
February 2010 - November 2023 (13 years and 9 months)
Lanester, France
— Prospecting and developing a client portfolio → +20% annual revenue growth — Regular client follow-up and anticipation of their needs — Complete portfolio management: quotes, contracts, CRM tracking — Handling requests, complaints, and urgent situations — Liaison between clients, internal teams, and partners
B2B Business Development Customer Loyalty B2B Sales Prospecting Online Demonstration Customer Service Management
FYM Action
Sales Team Manager
RETAIL (LARGE RETAILERS)
September 2001 - November 2009 (8 years and 2 months)
Caudan, France
— Recruitment and onboarding of a team of teleprospectors — Daily management, performance evaluation — Training new employees and field support — Quality monitoring and urgent situation management
recruitment interview Upskilling of telesales agents Definition and Monitoring of Indicators (KPIs) Appointment Management Listening and Communication