About Karine
- Debt collection: Management of collection and litigation actions - Recovery plans - Team training
- Claims management: Optimization of the order-to-cash cycle, portfolio management
- Credit Management: Customer credit risk analysis, Coface guarantee management
- Strategic and operational management in an VSE/SME environment
- Cash flow optimization: seeking financing for investments (rental, leasing, lease-back)
English
Fluent
German
Conversational
French
Native or bilingual
Experience
- FIDUCIAL BanqueStructuring and Development of the Leasing ActivityBANKING AND INSURANCEFebruary 2026 - Today (6 months)Paris, FranceSupport the launch of the Leasing (Long-Term Rental) activity within the bank:- Structure processes- Deploy tools- Define commercial strategy- Identify Group synergies
- MALT COMMUNITYClient Ops Team LeaderMay 2025 - January 2026 (8 months)Paris, France-- Responsible for billing and debt collection (public sector)Actively support the team in its daily billing and collection activities. Identify and implement process optimizations to improve efficiency and results.-- Management and RecruitmentManage ClientOps teams, handle recruitment, ensure consistency and stability within the team.-- Cross-functional CoordinationCollaborate with key internal teams (sales, customer service, financing) and clients to streamline processes, manage client specificities (public sector), and improve the overall customer experience.-- Collaboration with Product TeamsParticipate in meetings with platform development teams. Foster product and feature improvements by integrating team needs.
- Groupe PochetCommercial Transformation - Sales Administration PerformanceLUXURY GOODSApril 2024 - April 2025 (1 year)Clichy, FranceObjective: Improve commercial performance
- Formalize and document existing processes (tender follow-up, pricing management, raw material indexing, sales administration, exchanges with factories...)
- Lead debriefing workshops with teams
- Identify operational and organizational improvement areas
- Implement a short and medium-term action plan
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