Karim Z.

As part of the support team at BCIC Swiss GmbH, I provide N1/N2 IT support for the company's employees. I handle incident resolution related to Windows workstations, business software, local networks, and peripherals (printers, phones, screens). I am responsible for the installation, configuration, and preventive maintenance of equipment to ensure operational continuity. Each request is handled with responsiveness, documented, and tracked until full resolution, with clear communication to users.

Within the European Commission in Marseille, I provide IT support for a mixed team of on-site and remote workers, in an institutional environment subject to high security and confidentiality requirements. My duties include N1/N2 incident resolution, configuration and deployment of Windows workstations, preventive park maintenance, as well as support for telephony and network peripherals. I work with rigor and method, ensuring documented follow-up of each intervention and communication adapted to various user profiles. Environment: Windows 10/11, mixed on-site/remote park management, network support

At DB Telecom, I deployed and maintained network and telecom infrastructures for B2B clients in compliance with strict SLAs. My interventions covered the configuration of routers (including 4G routers), managed switches, firewalls, as well as the commissioning of VoIP services: SIP trunks, phone lines, and VoIP LAN management. I handled network incident monitoring, remote and on-site troubleshooting, as well as the drafting of technical documentation and intervention reports to ensure traceability and service continuity. Environment: Cisco/4G Routers, managed switches, firewalls, SIP trunks, VoIP, VPN, LAN/WAN, network monitoring