Freelancer profile translated to English.

Description

Certified Scrum Master (PSM I, SAFe) with 8 years of experience in complex environments — insurance and KYC banking — in a digital transformation context. A rare hybrid profile combining mastery of agile practices (Scrum, Kanban, SAFe) and a UX/Design background, offering a product and user vision dedicated to team performance. Comfortable in multi-squad environments, with a strong ability to remove impediments, facilitate collaborative workshops (Story Mapping, Design Sprint), and support teams towards autonomy.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Italian
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

AXA
Directe Assurance
BANKING AND INSURANCE
October 2022 - Today (3 years and 8 months)
Paris, France
Context:
Scrum Master within agile squads in highly visible business-driven digital transformation programs:

- Redesign of a customer portal (self-care, contract management, digital services)
- Redesign of a claims declaration platform (UX and process)
Quality, continuous delivery, and user value-oriented environment. Team composed of a PO, developers, QA, and Scrum Master.

Missions:

- Supporting the team towards greater autonomy (organization, ceremonies, problem-solving)
- Facilitating Scrum ceremonies: Planning, Daily, Review, Retrospectives
- Structuring a stable agile framework to streamline delivery
- Supporting the Product Owner: clarifying needs, backlog prioritization, sprint preparation
- Participating in estimations and refinement workshops to improve product understanding
- Implementing and monitoring indicators: velocity, burndown, capacity
- Performance analysis and retrospectives focused on continuous improvement
- Raising awareness of quality best practices and delivery standards
- Facilitating collaborative workshops (Design Sprint, Story Mapping)
- Transparent communication with stakeholders (progress, risks)
- Identifying and resolving impediments (technical and organizational)
- Change management support in a digital transformation context
- Contributing to an environment that fosters collaboration and performance
- Participating in improving the quality and reliability of deliveries
Scrum Atlassian JIRA Jira/Confluence UX/UI Designer Agile Methodology
Société Générale
Scrum Master
BANKING AND INSURANCE
May 2020 - September 2022 (2 years and 4 months)
Fontenay-sous-Bois, France
Context:
Scrum Master on two squads in a regulated banking environment, on KYC (customer compliance) projects:

- Compliance calculation (eligibility, data validation)
- KYC review (customer information update and compliance)
Cross-functional intervention on a compliance team and an HMI team (customer interfaces / contact centers).
Teams composed of POs, developers, testers, and Scrum Master.

Missions:

- Supporting two teams towards greater autonomy in applying the Scrum framework and managing delivery
- Implementing and structuring agile practices (Scrum, roles, collaboration)
- Facilitating Scrum ceremonies: Planning, Daily, Review, Retrospectives
- Inter-team synchronization to ensure delivery consistency
- Supporting Product Owners: backlog prioritization, User Story clarification, sprint preparation
- Participating in estimations and planning
- Monitoring performance indicators: velocity, burndown, capacity, bug rate
- KPI analysis to improve predictability and performance
- Facilitating inter-team workshops to optimize processes and communication
- Implementing initiatives to foster cohesion and skill development
- Identifying and resolving impediments (technical, organizational, external dependencies)
- Coordinating with stakeholders to streamline processes in a multi-team context
Scrum Agile Methodology Agile Methodology (SAFe) Jira/Confluence Miro
JJA
UX/UI Designer
RETAIL (SMALL BUSINESS)
November 2017 - March 2020 (2 years and 4 months)
Gonesse, France
Context:
Working within marketing teams in an Agile Scrum environment to optimize the interfaces of the EasyRé@ solution (website, digital showroom, and back-office).
User experience-oriented context with challenges related to commercial performance, user adoption, and continuous improvement of digital journeys.

Missions:
• Agile collaboration and product team operation
• Active participation in Scrum sprints in collaboration with product and technical teams.
• Contribution to agile rituals and discussions with the Product Owner to ensure consistency between business needs, user experience, and technical constraints.
• Regular sharing of progress and feedback with the teams.
• User-centered design and continuous improvement
• UX/UI design of interfaces with a user-centered approach.
• Creation of wireframes, mockups, and interactive prototypes.
• Implementation of user testing to validate journeys and identify areas for improvement.
• Analysis of user feedback to evolve interfaces and optimize the experience.
• Product structuring and consistency
• Creation and management of an evolving Design System to ensure graphical and functional consistency of interfaces.
• Contribution to the standardization of components to facilitate the work of development teams.
• Product monitoring and coordination with technical teams
• Monitoring of tickets and anomalies in Jira in conjunction with the PO
Collaboration with developers to ensure proper integration of interfaces.
• Contribution to solving problems related to ergonomics or user experience.
• Deployment and support
• Participation in the multilingual deployment of interfaces.
• User training and post-delivery support.
• Contribution to improving commercial performance (+17% sales over 12 months thanks to UX optimizations)
UX/UI Designer Kanban Branding User Experience Design Design Thinking