Freelancer profile translated to English.
Back to original languageAbout Karim
I am anInnovation and Design Thinkingconsultant, passionate about transforming customer experiences in the digital and AI era.
I help organizations to:
- Imagine and prototype innovative solutions that meet real user needs.
- Transform ideas into concrete products or services, by combining Design Thinking, CX, and artificial intelligence tools.
- Structure teams and processes to deliver faster, using my advanced agility skills as a performance lever.
My role is to emerge user-centric solutions, to guide strategic and creative thinking, and to connect innovation with operational reality.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Caen (up to 100km), Nantes (up to 75km), Lille (up to 75km), Lyon (up to 75km)
Experience
- SAGECustomer Experience StrategistTECHAugust 2024 - Today (1 year and 10 months)Atlanta, United StatesDesign and optimization of differentiating customer experiences to maximize satisfaction, loyalty, and business impact.
- Definition and implementation of user-centric CX strategies, integrating customer insights, journeys, and friction points.
- Analysis of customer data and feedback to identify improvement opportunities and concrete strategic recommendations.
- Design and facilitation of CX and Design Thinking workshops to align internal teams and stakeholders on the customer vision.
- Integration of digital solutions and AI tools to enhance user experience and anticipate customer needs.
- Monitoring of CX KPIs and support for teams in implementing action plans to improve satisfaction and loyalty.
- Consulting for management on customer-oriented organizational transformation, focusing on user-centric culture and continuous innovation.
- SAGEDesign Strategist & Innovation CoachTECHAugust 2022 - August 2024 (2 years)Londres, United KingdomGlobal support for teams and organizations to stimulate innovation and create differentiating customer experiences.
- Management and facilitation of global innovation initiatives, team coaching, and support for implementing innovative practices.
- Collaboration with stakeholders (leaders and cross-functional teams) to promote a user-centric culture.
- Design and facilitation of innovation workshops based on market intelligence and customer insights to meet market needs and trends.
- CapgeminiInnovation Consultant & Agile CoachCONSULTING AND AUDITSAugust 2020 - August 2022 (2 years)FranceLeading transformation and innovation projects to maximize the impact of teams and products.
- Management of transformation and maturity development of teams in new operating models.
- Change management through workshops, training, individual coaching, and seminars.
- Design and deployment of innovation programs tailored to client needs: customer journey analysis, workshop facilitation, team training, and support.
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Education
- Master II Marketing & CommunicationESCA School of Management2008
- BTS Commercial & Administrative TechniquesHigher Normal School of Technical Education2005
Certifications
- Design Thinking CoachHasso Plattner Institute (Potsdam University)2017
- Agile Master ProgramRobert Bosch Academy2017