Karim A.

- Management of the 5 workstreams (finance, regulatory, communication, processes, IT)

- Facilitation of Joint Project Committees and Steering Committees with the Executive Committee

- Definition and implementation of deployment monitoring KPIs

- Coordination of internal and external teams

- Management of risks and regulatory issues

- Optimization of processes to ensure efficiency and compliance

- Performance monitoring and strategic adjustments based on results obtained

Please find below a selection of my missions & projects:

1) PROJECT PORTFOLIO MANAGEMENT / EXPRESS TRANSPORT

> Head of Project Department within the Directorate of Innovation and Strategic Projects, CHRONOPOST (12 months):

Responsible for managing the project portfolios of the Commercial, Marketing, Digital, and Customer Relations Departments

1. Collection of project ideas, prioritization & roadmapping of projects, management & validation of opportunity studies, preparation & participation in the Project Steering Committee, management of scoping studies

2. Monitoring of ongoing projects (Approximately thirty projects continuously & Management of a team of 12 project managers)

Project examples: chatbot, live chat, redesign of the web customer journey, development of new offers, deployment of a new Purchasing ERP, redesign of the sales BI data foundation, etc.

2.1) PROJECT MANAGEMENT / EXPRESS TRANSPORT

> Management of AI Proofs of Concept (POCs) aimed at optimizing Customer Relations processes, CHRONOPOST (5 months):

Scoping of POCs, definition of objectives & success criteria, coordination of Chronopost stakeholders and awareness of AI functioning, management of relationships with partners, analysis of results, proposal of perspectives for Customer Relations and other Chronopost Departments

Topics: optimization of the Lost & Found process (image recognition) & analysis of advisor/customer conversations (speech to text)

2.2) PROJECT MANAGEMENT / TELECOMMUNICATIONS

> Management of major cross-functional projects "Equipment Delivery by Installer" & "Equipment Return and Swap", BOUYGUES TELECOM (18 months):

Conduct of impact studies, coordination and alignment of project stakeholders, facilitation of requirements gathering workshops and drafting of EBFs (Expression of Business Needs), validation of architecture documents, facilitation of Steering Committees and Joint Project Committees, management of business acceptance testing, development of deployment and change management strategies & launch of pilot programs

2.3) PROJECT MANAGEMENT / ENERGY

> Design & implementation of the new B2B2C distributed gas offer Vertuoz Habitat, ENGIE (20 months):

Diagnosis of the 2 existing offers, coordination and alignment of project stakeholders, facilitation of requirements gathering workshops for the definition of the single offer and drafting of EBFs, development of business processes (customer relationship management, billing, payment, debt collection & document management), participation in agile workshops, management of business acceptance testing and change management

3.1) STUDIES / EXPRESS TRANSPORT

> Redefinition of the e-commerce roadmap, CHRONOPOST (2 months):

Audit of the existing situation, collection of business needs, competitor benchmarking, study of possible technical solutions with partners, assessment of business impacts and development of reasoned scenarios

> Scoping study for the deployment project of the Group's mobile application for recipients, CHRONOPOST (2 months):

Identification and coordination of stakeholders, alignment of Directors on needs, identification of technical constraints and their business impacts, and development of reasoned scenarios

> Support for the construction of an innovation approach, CHRONOPOST (2 weeks)

3.2) STUDIES / PUBLIC SECTOR

> Scoping study on the digitalization of document processes, VOIES NAVIGABLES DE FRANCE (2 months):

Identification and coordination of stakeholders for the study, audit of document management practices, benchmarking of document management, workflow, and electronic signature solutions, and development of reasoned & costed scenarios

3.3) STUDIES / TELECOMMUNICATIONS

> Opportunity study for the General Management regarding the development of a new offer for professional clients, BOUYGUES TELECOM (2 months):

Identification and coordination of stakeholders for the study, collection of business needs, competitor benchmarking, identification of technical limitations, and development of a decision-making support file

4.1) PRODUCT MANAGEMENT / SOFTWARE PUBLISHER & SME

> Design and launch of developments for the major technological migration project from On-Premise to SaaS model – OLFEO (3 months):

Competitor benchmarking, collection of customer needs and identification of differentiating elements, facilitation of the Steering Committee and User Club, construction of the Product Vision, construction of the MVP, initialization of the Roadmap and validation of mockups

> Development of a web security e-learning product – OLFEO (2 months):

Management of 1 PO and 1 UX designer, validation of work, and management of relationships with content creation partners

4.2) PRODUCT MANAGEMENT / STARTUP

> Development of a web platform for recruitment by co-option – Coopte Me (24 months):

Competitor benchmarking, collection of customer needs and identification of differentiating elements, construction and facilitation of the User Club, construction of the Product Vision, construction of the MVP and monitoring of developments, initialization and updating of the Roadmap, design of mockups, 6-month POC with 6 companies and KPI monitoring

4.3) PRODUCT MANAGEMENT / VC

> Construction of the pitch deck for a product feedback collection & processing solution – Antler (1.5 months):

Customer interviews to understand their pain points, solution design, competitor benchmarking, construction of the Product Vision, construction of the MVP, construction of the Go To Market strategy

4.3) PRODUCT MANAGEMENT / VC

Construction of the pitch deck for a bug reproduction solution – Antler (1.5 months): Customer interviews to understand their pain points, solution design, competitor benchmarking, construction of the Product Vision, construction of the MVP, construction of the Go To Market strategy