Freelancer profile translated to English.
Back to original languageAbout Karim
Tech. Support IT Niv.2 with a solid experience in infrastructure, monitoring, and IT support, I assist companies in managing and optimizing their systems and networks. My goal is to ensure the performance, security, and reliability of IT environments while facilitating users' daily tasks.
In this context, I can bring you my expertise in:
- Network configuration and optimization
- Server and database administration
- Incident management and user support
- Workstation maintenance and deployment
If you think this could meet one or more of your needs, I would be happy to discuss and see how I can support you.
French
Native or bilingual
English
Conversational
Arabic
Fluent
Remote only
Primarily works remotely
Experience
- ECRITELIT Monitoring & Support SpecialistDIGITAL AND ITOctober 2020 - October 2023 (3 years)Clichy, France
- Supervision of client and internal server applications in a production environment
- Processing, analysis, and management of monitoring alerts, with application of associated procedures
- Analysis of alert messages, incident qualification, and implementation of appropriate corrective actions
- Drafting, structuring, and updating supervision and monitoring procedures
- Tracking and managing monitoring-related incident tickets, in coordination with client teams
- BiborneIT Support N2DIGITAL AND ITNovember 2023 - February 2026 (2 years and 3 months)95130 Franconville, France
- Installation, configuration, and administration of servers and databases in client environments
- Deployment, configuration, and validation of technical environments (on-site and pre-production)
- Performing functional and technical tests on equipment: POS terminals, kiosks, KDS, POS printers
- Setting up IP addressing, configuration, and optimization of local area networks (LAN)
- Analysis, execution, and verification of SQL queries for data control, diagnosis, and consistency
- Corrective maintenance and repair of damaged databases, including restoration and compliance
- Diagnosis, analysis, and resolution of level 1 and 2 incidents, with a service continuity-oriented approach
- HELPLINEIT Support AnalystDIGITAL AND ITOctober 2019 - January 2020 (3 months)92000 Nanterre, France
- Handling and assisting users in resolving their IT incidents
- Creation, tracking, and management of incident tickets, with prioritization and adherence to established processes
- Technical assistance on various IT equipment (workstations, peripherals, software)
- Structured escalation of complex incidents to higher levels, with prior diagnosis
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Education
- Training in Technician for Mobile and IT Technologies Maintenance (TMII Bac +2)GECEL Informatique Garges-lès-Gonesse2016Formation en Technicien de Maintenance des Technologies Mobiles et Informatiques (TMII Bac +2)
- Baccalaureate in Industrial Technology Sciences (Bac STI)Lycée Newton ENREA2008Baccalauréat Sciences Technologique et Industriel (Bac STI)